[Asterisk-Users] call center design question

TC trclark at shaw.ca
Tue Sep 16 11:53:19 MST 2003


>Hi Rich,
>
>We have done this before. We basically developed a small client that
>sits on every machine and communicates with * to get information about
>an incoming call. Contact me off-list and I will be glad to tell you
>more about the entire solution.
Actually you might be surpised that there are others who are interested
in the details of your solution :)
The standard designs of have seen fall into a few categories

1) modifications to a channel driver pushing via a socket to clients
2) server listening to manager events, & pushing via a socket to clients
3) clients listening to manager events & selecting events of interest
4) custom client softphones receving urls/callerid
5) other unique solutions ...





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