[Asterisk-Users] call center - operators not using phone keys

[Mark Spencer]

yes, you'll need outbound spool (see sample.call)

Mark

On Mon, 25 Aug 2003, Miguel Bettencourt Dias (Netopia) wrote:

>
> Hi,
>
> I'm considering setting up a small call centre, but I don't want
> operators to need to use their phone keypads. Supposedly, all required
> call functions (dialling, answering, transfer, on hold, hang up, etc),
> should be done via their scripts (be is a web interface, curses or
> whatnot) and not using either a regular phone, nor a gnome-phone type
> interface.
>
> Also, all this will be happen in a 100% free MS zone. I think this can
> be done, but my experience is limited.
>
> Would this be possible with asterisk ? (more than a confirmation that it
> is possible, I was looking for a "I did it this way" kinda of answer)
> :-)
>
>
> Regards,
>
> Miguel Dias
>
>
>