[Asterisk-Users] call center - operators not using phone keys

[Miguel Bettencourt Dias (Netopia)]

On Mon, 2003-08-25 at 15:09, Mark Spencer wrote:
> yes, you'll need outbound spool (see sample.call)

Sure, 

This will allow me to start a call. but what about call transfers, agent
login, accepting a call, and others ? 

Regards,

mbd
> Mark
> 
> On Mon, 25 Aug 2003, Miguel Bettencourt Dias (Netopia) wrote:
> 
> >
> > Hi,
> >
> > I'm considering setting up a small call centre, but I don't want
> > operators to need to use their phone keypads. Supposedly, all required
> > call functions (dialling, answering, transfer, on hold, hang up, etc),
> > should be done via their scripts (be is a web interface, curses or
> > whatnot) and not using either a regular phone, nor a gnome-phone type
> > interface.
> >
> > Also, all this will be happen in a 100% free MS zone. I think this can
> > be done, but my experience is limited.
> >
> > Would this be possible with asterisk ? (more than a confirmation that it
> > is possible, I was looking for a "I did it this way" kinda of answer)
> > :-)
> >
> >
> > Regards,
> >
> > Miguel Dias
> >
> >
> >
> 
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