[Asterisk-Users] Extension and phone management bestpractices??

[Steven Critchfield]

On Wed, 2003-08-13 at 18:07, Devon Henderson wrote:
> > -----Original Message-----
> > On Wed, 2003-08-13 at 15:45, Devon Henderson wrote:
> > > Exactly, Steven.  However, we also want the following logic to work:
> > >
> > > Agent 1 (ext. 1234) can login (either via the telephone, or
> > preferably, a
> > > web interface) from either of the below locations and have
> > calls from one or
> > > more queues routed to their phone:
> > > - Any phone in any of our offices
> > > - Any external phone on the public telephone network
> > >
> > > We have agents who work both from home and from the office.
> > Some agents are
> > > always in the office, some are always at home, and some
> > alternate between
> > > the two.
> >
> > Okay, you have cleared it up enough to see that you want 2 things
> > accomplished here. First you are wanting the extension logic to be
> > person oriented, and a person logs in and the calls are routed to the
> > user. Second, you wish to do queues where the user logs in. While you
> > very well may be able to consolidate the 2 login functions by having the
> > user login take care of the queue login, you need to remember that
> > extension logic is separate from queue logic and may require a user to
> > double login, once for the switch and then to the queue.
> 
> Requiring a double login isn't really a problem, as we're planning on using
> a web interface for the login procedure.  It can happen in the background.
> 
> I guess my big question is: is it possible to have extensions mapped to
> people, not to phones?

Yes, you just need to link the user/extension to a technology/channel
when logged in, and to a bogus value when not so that your dial will
fail quickly and fall through to voicemail. Also you will want to make
sure your voicemail goes out in email since you won't be able to get
stutter tone or MWI due to the channel not being assigned a extension. 
-- 
Steven Critchfield <critch at basesys.com>