[Asterisk-Users] Extension and phone management bestpractices??

[Devon Henderson]

> -----Original Message-----
> On Wed, 2003-08-13 at 15:45, Devon Henderson wrote:
> > Exactly, Steven.  However, we also want the following logic to work:
> >
> > Agent 1 (ext. 1234) can login (either via the telephone, or
> preferably, a
> > web interface) from either of the below locations and have
> calls from one or
> > more queues routed to their phone:
> > - Any phone in any of our offices
> > - Any external phone on the public telephone network
> >
> > We have agents who work both from home and from the office.
> Some agents are
> > always in the office, some are always at home, and some
> alternate between
> > the two.
>
> Okay, you have cleared it up enough to see that you want 2 things
> accomplished here. First you are wanting the extension logic to be
> person oriented, and a person logs in and the calls are routed to the
> user. Second, you wish to do queues where the user logs in. While you
> very well may be able to consolidate the 2 login functions by having the
> user login take care of the queue login, you need to remember that
> extension logic is separate from queue logic and may require a user to
> double login, once for the switch and then to the queue.

Requiring a double login isn't really a problem, as we're planning on using
a web interface for the login procedure.  It can happen in the background.

I guess my big question is: is it possible to have extensions mapped to
people, not to phones?

- Devon