[asterisk-gui] Asterisk Appliance 50 "After Hours Feature"

[Forrest Beck]

Randy,

I haven't seen a phone that has a "night service button".  Our old  
Norstar system had a function to put the system into night service.   
On systems that I have moved to asterisk I've replaced this feature  
two different ways.  I haven't done this on the appliance before  
(never used the GUI before), but I believe there is a IVR setup menu  
on the GUI that will allow you to put this in.

1)

Use a GoToIfTime application in the dial plan.  This will check the  
time of day, if the current time falls into that range, it will go to  
the specified extension.  This will send all calls to the operator  
context if the time is 7:30 - 4 on Mon - Fri. Else go to the  
nightmessage context.

[my-incoming-pri]
; Main Number 555-1212
; Check the time of day.  If it is between 7:30 and 4 on a weekday
; then go to the us-mainnumber context, else go to the backdoor.
exten => s,1,Answer()
exten => s,2,GoToIfTime(7:30-16:00|mon-fri|*|*?operator,s,1)
exten => s,3,GoTo(nightmessage,s,1)

[operator]
exten => s,1,Dial(SIP/6000)

[nightmessage]
exten => s,1,Answer()
exten => s,2,Playback(if-emergency-dial-911-message)

2)

The other way is to have a extension that your phones can forward  
to.  Somewhere in the context that your phones register to have  
something like:

exten => 1000,1,GoTo(nightmessage,s,1)

So when the call comes in to the phone it will forward the call to  
the nightmessage context.  This method also seems to work best if you  
have multiple phones answering the same line (either through a queue  
or dial).


Forrest Beck
jonforrest.beck at gmail.com
www.shift8.biz



On Sep 26, 2007, at 9:01 AM, QUICK, RANDY wrote:

> Hey guys,
>
> Quick question.  How hard would it be to setup the appliance with some
> type of features access code setup in the GUI so that a user could put
> the system into some type of night mode or after hours mode by dialing
> it?
>
> For example - I admin telecom for 20+ clinics all on Mitel switches  
> and
> I have the office managers phones so that they can hit a speed dial to
> turn the incoming call trunks off which forwards them to a greeting  
> only
> voice menu that announces that the clinic is closed, "if this is an
> emergency please hang-up and dial 911", and what the normal business
> hours are.  They do this when they leave for lunch, end of business  
> day,
> or for a holiday weekend.  When they return they simply hit the key
> again and it un-forwards the trunks and they go to the "open" voice
> menu.
>
> The secondary route could be setup in the "incoming calls" tab.
>
> Route -
> From provider -
> to extension -
> after-hours extension -
>
> The speed dial could be input into the "options" tab.
>
> I would look into paying someone for development but, this needs to be
> an "out of the box", Digium supported feature for ease of  
> deployment and
> updating.
>
> Please let me know what you think.
>
> Thanks,
>
> Randy Quick
> Texoma Medical Center
> rquick at thcs.org
>
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