[asterisk-gui] Asterisk Appliance 50 "After Hours Feature"

[QUICK, RANDY]

Thanks for the info.  I was trying not to have to edit the dial plan in
the conf files, but sometimes I guess you have to.

 

It's not a "night service button".  It's a speed dial to a feature
access code that puts the switch into night service or remote call
forwards the main number to a greeting only mailbox.

 

The latest gui in the asterisk branch has a "time based routing" tab
which has not been put into the appliance branch yet.  The only draw
back would be holidays when you would have to manually setup the holiday
hours in each switch.  I guess I'll take what I can get though.

 

Thanks,

 

Randy Quick

Telecom Tech II

Texoma Medical Center

rquick at thcs.org

 

________________________________

From: asterisk-gui-bounces at lists.digium.com
[mailto:asterisk-gui-bounces at lists.digium.com] On Behalf Of Forrest Beck
Sent: Wednesday, September 26, 2007 8:34 AM
To: Asterisk GUI project discussion
Subject: Re: [asterisk-gui] Asterisk Appliance 50 "After Hours Feature"

 

Randy,

 

I haven't seen a phone that has a "night service button".  Our old
Norstar system had a function to put the system into night service.  On
systems that I have moved to asterisk I've replaced this feature two
different ways.  I haven't done this on the appliance before (never used
the GUI before), but I believe there is a IVR setup menu on the GUI that
will allow you to put this in.

 

1) 

 

Use a GoToIfTime application in the dial plan.  This will check the time
of day, if the current time falls into that range, it will go to the
specified extension.  This will send all calls to the operator context
if the time is 7:30 - 4 on Mon - Fri. Else go to the nightmessage
context.

 

[my-incoming-pri]

; Main Number 555-1212

; Check the time of day.  If it is between 7:30 and 4 on a weekday

; then go to the us-mainnumber context, else go to the backdoor.

exten => s,1,Answer()

exten => s,2,GoToIfTime(7:30-16:00|mon-fri|*|*?operator,s,1)

exten => s,3,GoTo(nightmessage,s,1)

 

[operator]

exten => s,1,Dial(SIP/6000)

 

[nightmessage]

exten => s,1,Answer()

exten => s,2,Playback(if-emergency-dial-911-message)

 

2)  

 

The other way is to have a extension that your phones can forward to.
Somewhere in the context that your phones register to have something
like:

 

exten => 1000,1,GoTo(nightmessage,s,1)

 

So when the call comes in to the phone it will forward the call to the
nightmessage context.  This method also seems to work best if you have
multiple phones answering the same line (either through a queue or
dial).

 

 

Forrest Beck

jonforrest.beck at gmail.com

www.shift8.biz

 





 

On Sep 26, 2007, at 9:01 AM, QUICK, RANDY wrote:





Hey guys,

 

Quick question.  How hard would it be to setup the appliance with some

type of features access code setup in the GUI so that a user could put

the system into some type of night mode or after hours mode by dialing

it?

 

For example - I admin telecom for 20+ clinics all on Mitel switches and

I have the office managers phones so that they can hit a speed dial to

turn the incoming call trunks off which forwards them to a greeting only

voice menu that announces that the clinic is closed, "if this is an

emergency please hang-up and dial 911", and what the normal business

hours are.  They do this when they leave for lunch, end of business day,

or for a holiday weekend.  When they return they simply hit the key

again and it un-forwards the trunks and they go to the "open" voice

menu.

 

The secondary route could be setup in the "incoming calls" tab.

 

Route -