[asterisk-gui] Call Queue

[Alexandre Moutinho Santos]

There is a misunderstanding about this feature that is also discussed on
the forum. What is now implemented on the GUI is Call Queue for Call
Centers, where the Agents (extensions) MUST login in to the Queue. What
most people want are Groups: several extensions that ring at the same
time or in a round robin fashion, etc... This can be done also with
queues but the definition is different.
I think that a simple change in the GUI could solve this issue.

salEs at michianawireless.com escreveu:
>
> Hello,
>
>  
>
> I have several extensions setup with ‘is agent’ and have the call
> queues set to ‘ring all’ and have each of those extension selected as
> agents but when there is someone in the queue none of the phones ever
> ring. What am I missing on this?
>
>  
>
> Thanks
>
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