[asterisk-dev] [Code Review] 4503: SAC: Configure customer advocate/sales queues

[rnewton]

> On March 24, 2015, 10:41 p.m., rnewton wrote:
> > Tested with 4488, only a few modifications made. Emailed you a diff with the changes and external extensions.

When testing this patch with 4488 I ran through the following tests:
*patch1 - internal stuff*
internal user to internal user (audio):  PASS
internal user to internal user (voicemail-unavail): PASS
internal user to internal user (voicemail-busy): PASS
internal user can check voicemail: PASS
deskphone displays MWI indication: PASS

*patch2 - outside connectivity*
registration to ITSP(DCS) comes up: PASS
internal user dials out ITSP with 7 digit number: PASS
internal user dials out ITSP with 10 digit number: PASS
internal user dials out ITSP with 10+1 digit number: PASS
internal user dials main IVR internally: PASS
restricted number patterns work successfully: PASS
inbound calls reach the main IVR: PASS
external user can reach external voicemail feature via DID: PASS
external users can dial internal users directly via DID match: PASS

*patch3 - queues with external and internal access*
sales queue reached internally: PASS
externally: PASS
sales queue rings Terry, Garnet and Franny in ring-all: PASS
customer advocate queue reached internally: PASS
externally: PASS
customer advocate Queue rings Maria, Dusty and Tommie in ring-all: PASS

*patch4 - conferences*
employee conference can be dialed by internal users: PASS
at least two parties in employee conference with audio: PASS
customer conference can be dialed into by internal user and transfer in external users: PASS
at least two parties, including an external party in customer conference with audio: PASS

*ALL PATCHES COMBINED*
All IVR options go to the correct feature/extension: PASS
CDR Master.csv does not record any intra-office calls: PASS
CDR Master.csv records calls to/from the ITSP account: PASS


- rnewton


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On March 16, 2015, 3:37 p.m., Jonathan Rose wrote:
> 
> -----------------------------------------------------------
> This is an automatically generated e-mail. To reply, visit:
> https://reviewboard.asterisk.org/r/4503/
> -----------------------------------------------------------
> 
> (Updated March 16, 2015, 3:37 p.m.)
> 
> 
> Review request for Asterisk Developers.
> 
> 
> Repository: Asterisk
> 
> 
> Description
> -------
> 
> As described on the wiki at: 
> 
> > The Sales Queue may be reached externally by dialing 256-555-1200, or internally by dialing 1200.
> > The Customer Experience Queue may be reached externally by dialing 256-555-1250, or internally by dialing 1250.
> 
> > Sales Queue
> > Calls to the Sales Queue should ring Terry, Garnet and Franny in ring-all fashion
> > If no one answers a call to the Sales Queue after 5 minutes, the caller should be directed
> > to the Operator so that the Operator can take a message and have a Sales person contact the
> > caller at a later time.
> 
> > Customer Advocate Queue
> > Calls to the Customer Advocate Queue should ring Maria, Dusty and Tommie in ring-all
> > fashion. If no one answers a call to the Customer Advocate queue after 20 minutes, the
> > caller should be directed to the Operator so that the Operator can take a message and
> > have a Customer Advocate contact the caller at a later time.
> 
> NOTE: This review is accidentally against trunk, but the patch is perfectly portable, so that shouldn't be a problem.
> 
> NOTE 2: External extensions for the queues still need to be added since the outside connectivity patch hasn't been merged yet
> https://reviewboard.asterisk.org/r/4488/diff/#index_header
> 
> 
> Diffs
> -----
> 
>   /trunk/configs/basic-pbx/queues.conf PRE-CREATION 
>   /trunk/configs/basic-pbx/modules.conf 432443 
>   /trunk/configs/basic-pbx/extensions.conf 432443 
> 
> Diff: https://reviewboard.asterisk.org/r/4503/diff/
> 
> 
> Testing
> -------
> 
> Had some phones register as agents in the queues as well as the operator, made sure the queue members were dialed in ring-all fashion and that the timeouts occurred and the operator was dialed as expected.
> 
> 
> Thanks,
> 
> Jonathan Rose
> 
>

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