[asterisk-dev] [Code Review] 4503: SAC: Configure customer advocate/sales queues

[Jonathan Rose]

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https://reviewboard.asterisk.org/r/4503/
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(Updated March 27, 2015, 5:35 p.m.)


Status
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This change has been marked as submitted.


Review request for Asterisk Developers.


Changes
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Committed in revision 433658


Repository: Asterisk


Description
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As described on the wiki at: 

> The Sales Queue may be reached externally by dialing 256-555-1200, or internally by dialing 1200.
> The Customer Experience Queue may be reached externally by dialing 256-555-1250, or internally by dialing 1250.

> Sales Queue
> Calls to the Sales Queue should ring Terry, Garnet and Franny in ring-all fashion
> If no one answers a call to the Sales Queue after 5 minutes, the caller should be directed
> to the Operator so that the Operator can take a message and have a Sales person contact the
> caller at a later time.

> Customer Advocate Queue
> Calls to the Customer Advocate Queue should ring Maria, Dusty and Tommie in ring-all
> fashion. If no one answers a call to the Customer Advocate queue after 20 minutes, the
> caller should be directed to the Operator so that the Operator can take a message and
> have a Customer Advocate contact the caller at a later time.

NOTE: This review is accidentally against trunk, but the patch is perfectly portable, so that shouldn't be a problem.

NOTE 2: External extensions for the queues still need to be added since the outside connectivity patch hasn't been merged yet
https://reviewboard.asterisk.org/r/4488/diff/#index_header


Diffs
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  /trunk/configs/basic-pbx/queues.conf PRE-CREATION 
  /trunk/configs/basic-pbx/modules.conf 432443 
  /trunk/configs/basic-pbx/extensions.conf 432443 

Diff: https://reviewboard.asterisk.org/r/4503/diff/


Testing
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Had some phones register as agents in the queues as well as the operator, made sure the queue members were dialed in ring-all fashion and that the timeouts occurred and the operator was dialed as expected.


Thanks,

Jonathan Rose

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