[asterisk-dev] ARI Snoop

[Phil Mickelson]

Thank you for your response.

Phil Mickelson

On Sun, Jul 19, 2015 at 4:56 PM, Joshua Colp <jcolp at digium.com> wrote:

> Phil Mickelson wrote:
>
>> Hello,
>>
>> I've written a full answering service application with Asterisk at the
>> center.  All of my interaction with Asterisk is through ARI.  Thank you
>> so much for this feature!  Without it I wouldn't have been able to make
>> this work!
>>
>> I've just implemented a new Snoop feature.  Without boring you with the
>> details (unless you want them) I am able to Snoop on an operator
>> regardless of whether or not they are on an active call.  However, the
>> only way the Whisper option works is if they are on an actual call.  The
>> only difference internally is there are two channels connected through a
>> central bridge.  Otherwise, the operator's channel is the only one in
>> that bridge.
>>
>> Since I can hear the operator regardless of the current call situation
>> I'm assuming there must be code in the Snoop option to mute the operator
>> if a call is not active?
>>
>
> There is no code to do that. What whispering does require though (for both
> Chanspy and Snoop channels) is a constant media stream out to the channel.
> It's likely that in the specific scenario there is nothing generating a
> stream and thus nothing to whisper into.
>
> There's an open issue[1] to remove this requirement but I know of noone
> currently working on it.
>
> [1] https://issues.asterisk.org/jira/browse/ASTERISK-24397
>
> --
> Joshua Colp
> Digium, Inc. | Senior Software Developer
> 445 Jan Davis Drive NW - Huntsville, AL 35806 - US
> Check us out at: www.digium.com & www.asterisk.org
>
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