[asterisk-dev] Bounty

[Venefax]

Dear Kevin
My boss called Digium sales and he did not get a referral, as you suggest they shold have done. I got one referral from the issue tracker, though.
I did no wan to get involved in this, that's why my boss contacted Digium sales. It would have worked fine if they would have redirected him to the proper place.

I apologize for any inconvenience.
Federico

Sent from my iPad

On Oct 1, 2011, at 11:56 AM, "Kevin P. Fleming" <kpfleming at digium.com> wrote:

> On 09/30/2011 10:51 PM, CDR wrote:
> 
>> account. I also called Digium tech support and asked them to write me
>> this patch, and they declined. I guess they don't like the color of my
>> money.  So you know, Cisco Systems added, years ago, a line of
> 
> This is exactly the sort of attitude that causes people to stop wanting to work with you. You know darn well that the refusal to write a patch for you has absolutely nothing whatsoever to do with 'the color of your money' or anything of the sort. Digium is no longer in the business of doing custom development and has been out of that business for a couple of years now; requests to get patches written are directed to our network of partners in the ecosystem (by our sales department... tech support has nothing to do with this either) so that the requester can find someone who will do the work.
> 
>> With Digium I am not so lucky. However, I think that they missed the
>> opportunity to make some money off me, and that is hard to explain.
>> The patch would have taken a few hours. They declined to do the job.
>> Go figure. In my own company, if the client needs a change in the
>> system, I have NEVER declined to do it, for a price.
> 
> If Digium did that every time someone offered to pay money for Asterisk patches, within a few months the entire Asterisk development process would grind to halt after becoming a 'pay to play' system. The price we'd have to charge you to justify redirecting our developers' time off of work that has a greater impact on Asterisk and its community of users would be so high that you'd just complain about how high our development prices are. We do, on occasion, develop additional features in Asterisk at the request of our OEM customers, when those features are in line with our goals for Asterisk and are generally applicable to the community: recent examples of this include the Connected Line support, significant increases in the support for BRI in chan_dahdi, and others. Those were multi-man-month efforts, and the cost to develop them was rather high, but the customers were willing to bear those costs in order to be able to utilize Asterisk in their applications.
> 
> There are dozens of people in the Asterisk community who do exactly the sort of work you are asking for, on a consulting/fee basis, and who have the skills and experience to do the work you are asking for. Unfortunately, over the past few years you have systematically destroyed any potential of those people being willing to work with you, and so when you post bounties like this, they don't respond.
> 
> -- 
> Kevin P. Fleming
> Digium, Inc. | Director of Software Technologies
> Jabber: kfleming at digium.com | SIP: kpfleming at digium.com | Skype: kpfleming
> 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
> Check us out at www.digium.com & www.asterisk.org
> 
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