[Asterisk-Dev] Agents, members - who's taking the call in the queue?

[Tilghman Lesher]

On Thursday 05 January 2006 12:43, Olle E Johansson wrote:
> Corydon and I have been discussing terminology in the bug tracker.
>
> Up until recently, we've been teaching this in the trainings:
>
> * A queue (started by app queue() ) consists of MEMBERS
> * A member can be either a device (tech/name) or an agent
>
> Normally, when people talk about a sales queue, it's "agents"
> answering. A queue consists of agents.
>
> There's a new function that breaks the terminology and use the word
> "agent" as "all members of a queue". This is no good, for
> documentation or for teaching. We need to be strict.
>
> I can agree that "agents" are a better word for "everyone that
> answers a queue" but how do we then separate agents from "someone
> with an account that logs in to the agent channel"?
>
> Either way, we need to clean up. Either rename the function and stick
> with the old style or rename chan_agent and agents.conf and update
> the docs and teaching material.
>
>
> What do you think?

I've already conceded the use of the term "MEMBER".  The function in
the bugtracker was updated several weeks ago to use that term.

-- 
Tilghman