[Asterisk-Dev] External Call Control/ CTI

toms at xmission.com toms at xmission.com
Fri Jan 9 14:08:00 MST 2004

Hello all,

I searched the groups for something on point and while I found some close
issues, none were right on so here goes...

I was wondering if there is any support for external call control typical of
external ACD systems. I worked on an ACD system that was external to the
switch (Harris) and I would be interested in creating an interface for call
control. The idea being that a standalone box only needs to know that a
call arrived in the queue, and it will direct it to the agent with the
correct skill set (skills-based routing). There is really no reason to have
the main switch perform this type of processing and the associated
reporting etc. Other things like agent on hook/off hook and call status
(ringing, parked, etc) would be necessary. 

Has anyone worked on this that may be able to point me in the right

The best analogy I can offer is wanting a CSTA type interface to Asterisk.

Thanks in advance,

Tom Schaefer

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