[Asterisk-Dev] 3rd party call control / CSTA , JTAPI orTAPIinterfaces

[Steve Underwood]

Schaefer, Mark wrote:

>	Yes, vendors can and do sign up for liability.  An EULA (or warranty) is a end-user document.  If Avaya signs a legal document saying that they will pay OnStar for switch downtime, whatever warranty lingo you think we've missed doesn't hold any water in court.  This is all pretty standard - if a trucking company fails and shuts down a vehicle line, they pay our lost revenue.  Most of our legal agreements have clauses in them for back-charging.  It's a cost of doing business.
>  
>
Out of interest, have you ever seen a vendor actually pay up for any 
downtime? My experience is support contracts are barely worth the paper 
they are written on. If you local support guy is a good one you are in 
luck. Otherwise, well, ......

Regards,
Steve