[Asterisk-Dev] 3rd party call control / CSTA , JTAPI orTAPIinterfaces

[Kevin P. Fleming]

Steve Underwood wrote:

> Out of interest, have you ever seen a vendor actually pay up for any 
> downtime? My experience is support contracts are barely worth the paper 
> they are written on. If you local support guy is a good one you are in 
> luck. Otherwise, well, ......

The only time I have ever been involved in a contract arrangement like 
this it required that the vendor be the _only_ one with access to 
configure/manage the equipment, for obvious reasons.

Today, that would be untenable. There's no way I'd want to be stuck 
waiting on them to make a simple config change, just so that I could be 
protected in the case of something major going wrong. However, without 
that provision, these sorts of contracts are just not very useful, 
because it will just end up going to arbitration/court as both sides 
argue over who is at fault for the downtime :-(