[asterisk-bugs] [JIRA] (ASTERISK-30364) IVR inputs

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-30364?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=260960#comment-260960 ] 

Asterisk Team commented on ASTERISK-30364:
------------------------------------------

We appreciate the difficulties you are facing, however information request type issues would be better served in a different forum.

The Asterisk community provides support over IRC, mailing lists, and forums as described at http://asterisk.org/community. The Asterisk issue tracker is used specifically to track issues concerning bugs and documentation errors.

If this issue is actually a bug please use the Bug issue type instead.

Please see the Asterisk Issue Guidelines [1] for instruction on the intended use of the Asterisk issue tracker.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines

> IVR inputs
> ----------
>
>                 Key: ASTERISK-30364
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-30364
>             Project: Asterisk
>          Issue Type: Information Request
>      Security Level: None
>          Components: CDR/General
>    Affects Versions: 16.27.0
>         Environment: Centos 7, googletts, Mariadb 10.3.0
>            Reporter: ayuk roland agbor
>            Severity: Major
>
> Hi Support
> We have stored our IVR text in a database, and from the database, we are using the text through google tts to create our ivr.
> Everything works fine except for the fact that, we would like to (add to) set the ivr such that, while the ivr is still playing, the caller can enter the right order to get to department, and it should directly ring the phone of the department without the caller necessarilly going through all the ivr, or respecting all the ivr breaks before dialing in the extensions asked
> This is to help clients who already know our platform to call directly without wasting credit / time to listen to the ivr
> Please what can we add to the dialplan ? We have made some researches but we don't even know how the configuration of such setup is called.



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