[asterisk-bugs] [JIRA] (ASTERISK-30364) IVR inputs
ayuk roland agbor (JIRA)
noreply at issues.asterisk.org
Tue Dec 20 02:32:51 CST 2022
ayuk roland agbor created ASTERISK-30364:
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Summary: IVR inputs
Key: ASTERISK-30364
URL: https://issues.asterisk.org/jira/browse/ASTERISK-30364
Project: Asterisk
Issue Type: Information Request
Security Level: None
Components: CDR/General
Affects Versions: 16.27.0
Environment: Centos 7, googletts, Mariadb 10.3.0
Reporter: ayuk roland agbor
Severity: Major
Hi Support
We have stored our IVR text in a database, and from the database, we are using the text through google tts to create our ivr.
Everything works fine except for the fact that, we would like to (add to) set the ivr such that, while the ivr is still playing, the caller can enter the right order to get to department, and it should directly ring the phone of the department without the caller necessarilly going through all the ivr, or respecting all the ivr breaks before dialing in the extensions asked
This is to help clients who already know our platform to call directly without wasting credit / time to listen to the ivr
Please what can we add to the dialplan ? We have made some researches but we don't even know how the configuration of such setup is called.
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