[asterisk-bugs] [JIRA] (ASTERISK-30364) IVR inputs

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-30364?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=260961#comment-260961 ] 

Asterisk Team commented on ASTERISK-30364:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. Please note that log messages and other files should not be sent to the Sangoma Asterisk Team unless explicitly asked for. All files should be placed on this issue in a sanitized fashion as needed.

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> IVR inputs
> ----------
>
>                 Key: ASTERISK-30364
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-30364
>             Project: Asterisk
>          Issue Type: Information Request
>      Security Level: None
>          Components: CDR/General
>    Affects Versions: 16.27.0
>         Environment: Centos 7, googletts, Mariadb 10.3.0
>            Reporter: ayuk roland agbor
>            Severity: Major
>
> Hi Support
> We have stored our IVR text in a database, and from the database, we are using the text through google tts to create our ivr.
> Everything works fine except for the fact that, we would like to (add to) set the ivr such that, while the ivr is still playing, the caller can enter the right order to get to department, and it should directly ring the phone of the department without the caller necessarilly going through all the ivr, or respecting all the ivr breaks before dialing in the extensions asked
> This is to help clients who already know our platform to call directly without wasting credit / time to listen to the ivr
> Please what can we add to the dialplan ? We have made some researches but we don't even know how the configuration of such setup is called.



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