[asterisk-bugs] [JIRA] (ASTERISK-29796) app_queue: Invalid agents status on queues.

[Sean Bright (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-29796?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=257319#comment-257319 ] 

Sean Bright edited comment on ASTERISK-29796 at 12/8/21 11:23 AM:
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We require additional debug to continue with triage of your issue. Please follow [the instructions on the wiki|https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information] for how to collect debugging information from Asterisk. For expediency, where possible, attach the debug with a '.txt' file extension so that the debug will be usable for further analysis.

Thanks!

As well, the configuration is also needed.


was (Author: jcolp):
We require additional debug to continue with triage of your issue. Please follow the instructions on the wiki [1] for how to collect debugging information from Asterisk. For expediency, where possible, attach the debug with a '.txt' file extension so that the debug will be usable for further analysis.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information

As well, the configuration is also needed.

> app_queue: Invalid agents status on queues.
> -------------------------------------------
>
>                 Key: ASTERISK-29796
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29796
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 18.8.0
>         Environment: CentOS Linux release 7.9.2009
>            Reporter: Jose Miguel Rivera
>            Assignee: Jose Miguel Rivera
>            Severity: Major
>
> After updating Asterisk to version 18.8.0, the status of the agents started changing randomly. Available agents started showing it as In Use or Unavailable. Additionally, disconnecting agents or login out agents made others' status unavailable.
> My first impression is that the issue is related to the fix in the link below because it is the only change on queues mentioned in this version.
> ASTERISK-29578



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