[asterisk-bugs] [JIRA] (ASTERISK-29796) app_queue: Invalid agents status on queues.

Luke Escude (JIRA) noreply at issues.asterisk.org
Wed Dec 8 15:55:34 CST 2021


    [ https://issues.asterisk.org/jira/browse/ASTERISK-29796?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=257322#comment-257322 ] 

Luke Escude commented on ASTERISK-29796:
----------------------------------------

I have been trying to track this down too in ASTERISK-29782

Our current "fix" is an hourly cron job to touch queues.conf and queue reload all, in order to keep the agent statuses correct.

> app_queue: Invalid agents status on queues.
> -------------------------------------------
>
>                 Key: ASTERISK-29796
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29796
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 18.8.0
>         Environment: CentOS Linux release 7.9.2009
>            Reporter: Jose Miguel Rivera
>            Assignee: Jose Miguel Rivera
>            Severity: Major
>
> After updating Asterisk to version 18.8.0, the status of the agents started changing randomly. Available agents started showing it as In Use or Unavailable. Additionally, disconnecting agents or login out agents made others' status unavailable.
> My first impression is that the issue is related to the fix in the link below because it is the only change on queues mentioned in this version.
> ASTERISK-29578



--
This message was sent by Atlassian JIRA
(v6.2#6252)



More information about the asterisk-bugs mailing list