[asterisk-bugs] [JIRA] (ASTERISK-29385) Asterisk sometimes freezes

[Kevin Harwell (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-29385?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=254480#comment-254480 ] 

Kevin Harwell commented on ASTERISK-29385:
------------------------------------------

Also this is really odd as I see you've reported it as Asterisk 18.1 and in the log output it shows:
{noformat}
[2021-04-08 16:02:11.292] Asterisk 18.1.0 built by root @ xxx on a x86_64 running Linux on 2021-03-21 18:36:21 UTC
{noformat}
However, in the collected core-info it has a different version:
{noformat}
Asterisk 1.6.0.26 built by root @ servit7 on a x86_64 running Linux on 2015-11-13 20:14:13 UTC
{noformat}
It seems the core file might have been produced by an older version?

Also with regards to the version I'd recommend upgrading to the latest version of Asterisk 18 and see if the problem still persists. It's possible this problem has already been fixed.

> Asterisk sometimes freezes 
> ---------------------------
>
>                 Key: ASTERISK-29385
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29385
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Core/Platform
>    Affects Versions: 18.1.0
>         Environment: It is installed on a Linux (Redhat) server.
> Asterisk is interacting with our CallCenter software using AGI-scripts.
> There are 5000–10000 calls/day.
> Asterisk restarts unexpectedly about once á month, last time 2021-04-08
> Our asterisk is installed under /opt/asterisk181/
>            Reporter: Dan Erik Ollas
>            Assignee: Unassigned
>            Severity: Major
>         Attachments: core-brief.txt, core-full.txt, core-info.txt, core-locks.txt, core-thread1.txt
>
>
> Asterisk core freezes, drops all ongoing calls and restarts.
> No useful info in log-files, only this:
> ----------------------------------------------------------------------------------------
> {noformat}
> /var/log/messages 
> Apr  8 16:02:06 xxx asterisk18: /opt/asterisk181/sbin/safe_asterisk: line 171: 25097 Segmentation fault      (core dumped) nice -n $PRIORITY "${ASTSBINDIR}/asterisk" 
>  -f ${CLIARGS} ${ASTARGS} > /dev/${TTY} 2>&1 < /dev/${TTY} 
> Apr  8 16:02:06 xxx asterisk18: cat: /opt/asterisk181/var/run/asterisk/asterisk.pid: No such file or directory
> Asterisk log-file messages:
> .....
> [2021-04-08 16:02:02.567] VERBOSE[28378][C-0000eb6d] res_musiconhold.c: Started music on hold, class 'dialtone', on channel 'PJSIP/tdc-0001c27f' 
> [2021-04-08 16:02:11.292] Asterisk 18.1.0 built by root @ xxx on a x86_64 running Linux on 2021-03-21 18:36:21 UTC
> {noformat}
> (Just a restart after 9 seconds of no logging)
> ----------------------------------------------------------------------------------------
> But I managed to get the "core" from last crash and I have done "ast_coredumper" so I can provide these files:
> core-thread1.txt
> core-brief.txt
> core-full.txt
> core-locks.txt
> core-info.txt
> Really hope you can help. And we are willing to contribute with a significant donation if you can solve.
> Regards,
> /Dan Erik



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