[asterisk-bugs] [JIRA] (ASTERISK-29385) Asterisk sometimes freezes

[Kevin Harwell (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-29385?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=254479#comment-254479 ] 

Kevin Harwell commented on ASTERISK-29385:
------------------------------------------

Thanks, unfortunately the backtrace is missing debug symbols so there is no way to really tell what happened. You will need to rebuild Asterisk to include the debug symbols, or if installed via a package manager then check to see if the packager also supplies an Asterisk debug symbols package and install it.

Then when the issue occurs again re-run _ast_coredumper_ against the newly produced core file.

Please see [Getting a backtrace|https://wiki.asterisk.org/wiki/display/AST/Getting+a+Backtrace] wiki for more information.

> Asterisk sometimes freezes 
> ---------------------------
>
>                 Key: ASTERISK-29385
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29385
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Core/Platform
>    Affects Versions: 18.1.0
>         Environment: It is installed on a Linux (Redhat) server.
> Asterisk is interacting with our CallCenter software using AGI-scripts.
> There are 5000–10000 calls/day.
> Asterisk restarts unexpectedly about once á month, last time 2021-04-08
> Our asterisk is installed under /opt/asterisk181/
>            Reporter: Dan Erik Ollas
>            Assignee: Unassigned
>            Severity: Major
>         Attachments: core-brief.txt, core-full.txt, core-info.txt, core-locks.txt, core-thread1.txt
>
>
> Asterisk core freezes, drops all ongoing calls and restarts.
> No useful info in log-files, only this:
> ----------------------------------------------------------------------------------------
> {noformat}
> /var/log/messages 
> Apr  8 16:02:06 xxx asterisk18: /opt/asterisk181/sbin/safe_asterisk: line 171: 25097 Segmentation fault      (core dumped) nice -n $PRIORITY "${ASTSBINDIR}/asterisk" 
>  -f ${CLIARGS} ${ASTARGS} > /dev/${TTY} 2>&1 < /dev/${TTY} 
> Apr  8 16:02:06 xxx asterisk18: cat: /opt/asterisk181/var/run/asterisk/asterisk.pid: No such file or directory
> Asterisk log-file messages:
> .....
> [2021-04-08 16:02:02.567] VERBOSE[28378][C-0000eb6d] res_musiconhold.c: Started music on hold, class 'dialtone', on channel 'PJSIP/tdc-0001c27f' 
> [2021-04-08 16:02:11.292] Asterisk 18.1.0 built by root @ xxx on a x86_64 running Linux on 2021-03-21 18:36:21 UTC
> {noformat}
> (Just a restart after 9 seconds of no logging)
> ----------------------------------------------------------------------------------------
> But I managed to get the "core" from last crash and I have done "ast_coredumper" so I can provide these files:
> core-thread1.txt
> core-brief.txt
> core-full.txt
> core-locks.txt
> core-info.txt
> Really hope you can help. And we are willing to contribute with a significant donation if you can solve.
> Regards,
> /Dan Erik



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