[asterisk-bugs] [JIRA] (ASTERISK-29385) Asterisk sometimes freezes

[Kevin Harwell (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-29385?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Kevin Harwell updated ASTERISK-29385:
-------------------------------------

    Assignee: Dan Erik Ollas  (was: Unassigned)
      Status: Waiting for Feedback  (was: Triage)

> Asterisk sometimes freezes 
> ---------------------------
>
>                 Key: ASTERISK-29385
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29385
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Core/Platform
>    Affects Versions: 18.1.0
>         Environment: It is installed on a Linux (Redhat) server.
> Asterisk is interacting with our CallCenter software using AGI-scripts.
> There are 5000–10000 calls/day.
> Asterisk restarts unexpectedly about once á month, last time 2021-04-08
> Our asterisk is installed under /opt/asterisk181/
>            Reporter: Dan Erik Ollas
>            Assignee: Dan Erik Ollas
>            Severity: Major
>         Attachments: core-brief.txt, core-full.txt, core-info.txt, core-locks.txt, core-thread1.txt
>
>
> Asterisk core freezes, drops all ongoing calls and restarts.
> No useful info in log-files, only this:
> ----------------------------------------------------------------------------------------
> {noformat}
> /var/log/messages 
> Apr  8 16:02:06 xxx asterisk18: /opt/asterisk181/sbin/safe_asterisk: line 171: 25097 Segmentation fault      (core dumped) nice -n $PRIORITY "${ASTSBINDIR}/asterisk" 
>  -f ${CLIARGS} ${ASTARGS} > /dev/${TTY} 2>&1 < /dev/${TTY} 
> Apr  8 16:02:06 xxx asterisk18: cat: /opt/asterisk181/var/run/asterisk/asterisk.pid: No such file or directory
> Asterisk log-file messages:
> .....
> [2021-04-08 16:02:02.567] VERBOSE[28378][C-0000eb6d] res_musiconhold.c: Started music on hold, class 'dialtone', on channel 'PJSIP/tdc-0001c27f' 
> [2021-04-08 16:02:11.292] Asterisk 18.1.0 built by root @ xxx on a x86_64 running Linux on 2021-03-21 18:36:21 UTC
> {noformat}
> (Just a restart after 9 seconds of no logging)
> ----------------------------------------------------------------------------------------
> But I managed to get the "core" from last crash and I have done "ast_coredumper" so I can provide these files:
> core-thread1.txt
> core-brief.txt
> core-full.txt
> core-locks.txt
> core-info.txt
> Really hope you can help. And we are willing to contribute with a significant donation if you can solve.
> Regards,
> /Dan Erik



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