[asterisk-bugs] [JIRA] (ASTERISK-28967) Increase Agent Timeout in Queue

[Joshua C. Colp (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-28967?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=251266#comment-251266 ] 

Joshua C. Colp commented on ASTERISK-28967:
-------------------------------------------

We appreciate the difficulties you are facing, however this does not appear to be a bug report and your request or comments would be better served in a different forum.

The Asterisk community provides support over IRC, mailing lists, and forums as described at http://asterisk.org/community. The Asterisk issue tracker is used specifically to track issues concerning bugs and documentation errors.

Please see the Asterisk Issue Guidelines [1] for instruction on the intended use of the Asterisk issue tracker.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines



> Increase Agent Timeout in Queue 
> --------------------------------
>
>                 Key: ASTERISK-28967
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28967
>             Project: Asterisk
>          Issue Type: Improvement
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 16.9.0
>            Reporter: Edmond Dobrova
>
> Hi, i have setup Queue Number 400 and Queue number 401. On queue 400 i did Queue 401 as Agent the reason why i am doing this is because i want 2 different MOH so this way its working but i have one problem because on the Timing & Agent Option the maximum option i can increase in Agent Timeout is 2 Minutes, so if the caller is waiting on hold for 10 minutes in my reports it will show me the same caller as ABANDONED 5 times. So the only solution is to increase the Agent Timeout more than 2 Minutes for example make it up to 1 hour, because there are customers that waits on queue for too long. Thanks



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