[asterisk-bugs] [JIRA] (ASTERISK-28967) Increase Agent Timeout in Queue
Joshua C. Colp (JIRA)
noreply at issues.asterisk.org
Mon Jun 29 05:07:25 CDT 2020
[ https://issues.asterisk.org/jira/browse/ASTERISK-28967?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]
Joshua C. Colp closed ASTERISK-28967.
-------------------------------------
Resolution: Suspended
> Increase Agent Timeout in Queue
> --------------------------------
>
> Key: ASTERISK-28967
> URL: https://issues.asterisk.org/jira/browse/ASTERISK-28967
> Project: Asterisk
> Issue Type: Improvement
> Security Level: None
> Components: Applications/app_queue
> Affects Versions: 16.9.0
> Reporter: Edmond Dobrova
>
> Hi, i have setup Queue Number 400 and Queue number 401. On queue 400 i did Queue 401 as Agent the reason why i am doing this is because i want 2 different MOH so this way its working but i have one problem because on the Timing & Agent Option the maximum option i can increase in Agent Timeout is 2 Minutes, so if the caller is waiting on hold for 10 minutes in my reports it will show me the same caller as ABANDONED 5 times. So the only solution is to increase the Agent Timeout more than 2 Minutes for example make it up to 1 hour, because there are customers that waits on queue for too long. Thanks
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