[asterisk-bugs] [JIRA] (ASTERISK-28967) Increase Agent Timeout in Queue

[Edmond Dobrova (JIRA)]

Edmond Dobrova created ASTERISK-28967:
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             Summary: Increase Agent Timeout in Queue 
                 Key: ASTERISK-28967
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28967
             Project: Asterisk
          Issue Type: Improvement
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 16.9.0
            Reporter: Edmond Dobrova


Hi, i have setup Queue Number 400 and Queue number 401. On queue 400 i did Queue 401 as Agent the reason why i am doing this is because i want 2 different MOH so this way its working but i have one problem because on the Timing & Agent Option the maximum option i can increase in Agent Timeout is 2 Minutes, so if the caller is waiting on hold for 10 minutes in my reports it will show me the same caller as ABANDONED 5 times. So the only solution is to increase the Agent Timeout more than 2 Minutes for example make it up to 1 hour, because there are customers that waits on queue for too long. Thanks



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