[asterisk-bugs] [JIRA] (ASTERISK-28967) Increase Agent Timeout in Queue

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-28967?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=251264#comment-251264 ] 

Asterisk Team commented on ASTERISK-28967:
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Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

Please note that once your issue enters an open state it has been accepted. As Asterisk is an open source project there is no guarantee or timeframe on when your issue will be looked into. If you need expedient resolution you will need to find and pay a suitable developer. Asking for an update on your issue will not yield any progress on it and will not result in a response. All updates are posted to the issue when they occur.

> Increase Agent Timeout in Queue 
> --------------------------------
>
>                 Key: ASTERISK-28967
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28967
>             Project: Asterisk
>          Issue Type: Improvement
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 16.9.0
>            Reporter: Edmond Dobrova
>
> Hi, i have setup Queue Number 400 and Queue number 401. On queue 400 i did Queue 401 as Agent the reason why i am doing this is because i want 2 different MOH so this way its working but i have one problem because on the Timing & Agent Option the maximum option i can increase in Agent Timeout is 2 Minutes, so if the caller is waiting on hold for 10 minutes in my reports it will show me the same caller as ABANDONED 5 times. So the only solution is to increase the Agent Timeout more than 2 Minutes for example make it up to 1 hour, because there are customers that waits on queue for too long. Thanks



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