[asterisk-bugs] [JIRA] (ASTERISK-28060) Queue answered out of order

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-28060?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=244857#comment-244857 ] 

Asterisk Team commented on ASTERISK-28060:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Queue answered out of order
> ---------------------------
>
>                 Key: ASTERISK-28060
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28060
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.22.0
>         Environment: Centos7 kept updated
> Using certified-13.21-cert2 - but that wasnt in the dropdown of choices
>            Reporter: Michael Gaudette
>            Severity: Critical
>
> 100% reproducible, might be a feature not a bug but I can't find any documentation on feature if it is one. If feature, please point out documentation on how to disable (or any info)
> The queue system seems to remember old calls, and takes this into account when deciding who to serve first.
> Way to reproduce*:
> Call a queue from phone A first - wait a few seconds
> Call same queue from Phone B
> While both calls are waiting, hangup phone A - phone B becomes "longuest waiting"
> Call back from phone A
> "queue-show" CLI command shows phone B as longuest waiting
> Have an agent answer queue call - phone A is served first, not phone B as would be expected
> *to reproduce, make sure to "clear" memory of older calls by first using both phones to make a queue call and answer them normally.



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