[asterisk-bugs] [JIRA] (ASTERISK-28060) Queue answered out of order

[Michael Gaudette (JIRA)]

Michael Gaudette created ASTERISK-28060:
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             Summary: Queue answered out of order
                 Key: ASTERISK-28060
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28060
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 13.22.0
         Environment: Centos7 kept updated
Using certified-13.21-cert2 - but that wasnt in the dropdown of choices
            Reporter: Michael Gaudette
            Severity: Critical


100% reproducible, might be a feature not a bug but I can't find any documentation on feature if it is one. If feature, please point out documentation on how to disable (or any info)

The queue system seems to remember old calls, and takes this into account when deciding who to serve first.

Way to reproduce*:
Call a queue from phone A first - wait a few seconds
Call same queue from Phone B
While both calls are waiting, hangup phone A - phone B becomes "longuest waiting"
Call back from phone A
"queue-show" CLI command shows phone B as longuest waiting
Have an agent answer queue call - phone A is served first, not phone B as would be expected

*to reproduce, make sure to "clear" memory of older calls by first using both phones to make a queue call and answer them normally.





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