[asterisk-bugs] [JIRA] (ASTERISK-28060) Queue answered out of order

[Michael Gaudette (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-28060?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Michael Gaudette updated ASTERISK-28060:
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    Description: 
not quite 100% reproducible, but happens often. might be a feature not a bug but I can't find any documentation on feature if it is one. If feature, please point out documentation on how to disable (or any info)

The queue system seems to remember old calls, and takes this into account when deciding who to serve first.

Way to reproduce*:
Call a queue from phone A first - wait a few seconds
Call same queue from Phone B
While both calls are waiting, hangup phone A - phone B becomes "longuest waiting"
Call back from phone A
"queue-show" CLI command shows phone B as longuest waiting
Have an agent answer queue call - phone A is served first, not phone B as would be expected

*to reproduce, make sure to "clear" memory of older calls by first using both phones to make a queue call and answer them normally.



  was:
100% reproducible, might be a feature not a bug but I can't find any documentation on feature if it is one. If feature, please point out documentation on how to disable (or any info)

The queue system seems to remember old calls, and takes this into account when deciding who to serve first.

Way to reproduce*:
Call a queue from phone A first - wait a few seconds
Call same queue from Phone B
While both calls are waiting, hangup phone A - phone B becomes "longuest waiting"
Call back from phone A
"queue-show" CLI command shows phone B as longuest waiting
Have an agent answer queue call - phone A is served first, not phone B as would be expected

*to reproduce, make sure to "clear" memory of older calls by first using both phones to make a queue call and answer them normally.




> Queue answered out of order
> ---------------------------
>
>                 Key: ASTERISK-28060
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28060
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.22.0
>         Environment: Centos7 kept updated
> Using certified-13.21-cert2 - but that wasnt in the dropdown of choices
>            Reporter: Michael Gaudette
>            Severity: Critical
>
> not quite 100% reproducible, but happens often. might be a feature not a bug but I can't find any documentation on feature if it is one. If feature, please point out documentation on how to disable (or any info)
> The queue system seems to remember old calls, and takes this into account when deciding who to serve first.
> Way to reproduce*:
> Call a queue from phone A first - wait a few seconds
> Call same queue from Phone B
> While both calls are waiting, hangup phone A - phone B becomes "longuest waiting"
> Call back from phone A
> "queue-show" CLI command shows phone B as longuest waiting
> Have an agent answer queue call - phone A is served first, not phone B as would be expected
> *to reproduce, make sure to "clear" memory of older calls by first using both phones to make a queue call and answer them normally.



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