[asterisk-bugs] [JIRA] (ASTERISK-27273) When a voicemail is marked as "Urgent", it is not sent by email/processed by the mailcmd command

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27273?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=238691#comment-238691 ] 

Asterisk Team commented on ASTERISK-27273:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> When a voicemail is marked as "Urgent", it is not sent by email/processed by the mailcmd command
> ------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-27273
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27273
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_voicemail
>    Affects Versions: 13.17.1
>         Environment: Asterisk compiled from sources on CentOS 6.9 64 bit. Voicemail is stored on MySQL using ODBC
>            Reporter: Leandro Dardini
>            Severity: Minor
>
> A mailbox is configured to allow review. Once the voicemail message is recorded, # is pressed to access the voicemail menu. Entry 4 is selected to mark the message as "Urgent" and then confirmed with 1. The message is not being sent by email nor processed by the mailcmd configuration parameter. The voicemail is however correctly stored in the ODBC database.
> No weird messages are shown in the asterisk console, just the standard ones:
> [2017-09-14 22:54:29] VERBOSE[31317][C-0000000b] pbx.c: Executing [~~s~~@FollowDestination:517] VoiceMail("SIP/103-DEVEL-0000000b", "104 at DEVEL,su") in new stack
> [2017-09-14 22:54:29] WARNING[31317][C-0000000b] app_voicemail.c: SQL Get Data error! coltitle=category
> [2017-09-14 22:54:29] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing '/var/spool/asterisk/voicemail/DEVEL/104/unavail.slin' (language 'en')
> [2017-09-14 22:54:32] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing 'beep.ulaw' (language 'en')
> [2017-09-14 22:54:33] VERBOSE[31317][C-0000000b] app_voicemail.c: Recording the message
> [2017-09-14 22:54:33] VERBOSE[31317][C-0000000b] app.c: x=0, open writing:  /var/spool/asterisk/voicemail/DEVEL/104/tmp/kbskUD format: wav, 0x7f121c022000
> [2017-09-14 22:54:43] DTMF[31317][C-0000000b] channel.c: DTMF begin '#' received on SIP/103-DEVEL-0000000b
> [2017-09-14 22:54:43] DTMF[31317][C-0000000b] channel.c: DTMF begin passthrough '#' on SIP/103-DEVEL-0000000b
> [2017-09-14 22:54:43] DTMF[31317][C-0000000b] channel.c: DTMF end '#' received on SIP/103-DEVEL-0000000b, duration 200 ms
> [2017-09-14 22:54:43] DTMF[31317][C-0000000b] channel.c: DTMF end accepted with begin '#' on SIP/103-DEVEL-0000000b
> [2017-09-14 22:54:43] DTMF[31317][C-0000000b] channel.c: DTMF end passthrough '#' on SIP/103-DEVEL-0000000b
> [2017-09-14 22:54:43] VERBOSE[31317][C-0000000b] app.c: User ended message by pressing #
> [2017-09-14 22:54:44] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing 'auth-thankyou.ulaw' (language 'en')
> [2017-09-14 22:54:44] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing 'vm-review.ulaw' (language 'en')
> [2017-09-14 22:54:51] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing 'vm-review-urgent.ulaw' (language 'en')
> [2017-09-14 22:54:54] DTMF[31317][C-0000000b] channel.c: DTMF begin '4' received on SIP/103-DEVEL-0000000b
> [2017-09-14 22:54:54] DTMF[31317][C-0000000b] channel.c: DTMF begin ignored '4' on SIP/103-DEVEL-0000000b
> [2017-09-14 22:54:54] DTMF[31317][C-0000000b] channel.c: DTMF end '4' received on SIP/103-DEVEL-0000000b, duration 200 ms
> [2017-09-14 22:54:54] DTMF[31317][C-0000000b] channel.c: DTMF end passthrough '4' on SIP/103-DEVEL-0000000b
> [2017-09-14 22:54:54] VERBOSE[31317][C-0000000b] app_voicemail.c: marking message as Urgent
> [2017-09-14 22:54:54] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing 'vm-marked-urgent.ulaw' (language 'en')
> [2017-09-14 22:54:56] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing 'vm-review.ulaw' (language 'en')
> [2017-09-14 22:54:58] DTMF[31317][C-0000000b] channel.c: DTMF begin '1' received on SIP/103-DEVEL-0000000b
> [2017-09-14 22:54:58] DTMF[31317][C-0000000b] channel.c: DTMF begin ignored '1' on SIP/103-DEVEL-0000000b
> [2017-09-14 22:54:58] DTMF[31317][C-0000000b] channel.c: DTMF end '1' received on SIP/103-DEVEL-0000000b, duration 200 ms
> [2017-09-14 22:54:58] DTMF[31317][C-0000000b] channel.c: DTMF end passthrough '1' on SIP/103-DEVEL-0000000b
> [2017-09-14 22:54:58] VERBOSE[31317][C-0000000b] app_voicemail.c: Saving message as is
> [2017-09-14 22:54:58] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing 'vm-msgsaved.ulaw' (language 'en')
> [2017-09-14 22:55:00] VERBOSE[31317][C-0000000b] config.c: Parsing '/var/spool/asterisk/voicemail/DEVEL/104/INBOX/msg0031.txt': Found



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