[asterisk-bugs] [JIRA] (ASTERISK-27273) When a voicemail is marked as "Urgent", it is not sent by email/processed by the mailcmd command

[Rusty Newton (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-27273?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Rusty Newton updated ASTERISK-27273:
------------------------------------

    Description: 
A mailbox is configured to allow review. Once the voicemail message is recorded, # is pressed to access the voicemail menu. Entry 4 is selected to mark the message as "Urgent" and then confirmed with 1. The message is not being sent by email nor processed by the mailcmd configuration parameter. The voicemail is however correctly stored in the ODBC database.

No weird messages are shown in the asterisk console, just the standard ones: (see asterisk_log.txt)



  was:
A mailbox is configured to allow review. Once the voicemail message is recorded, # is pressed to access the voicemail menu. Entry 4 is selected to mark the message as "Urgent" and then confirmed with 1. The message is not being sent by email nor processed by the mailcmd configuration parameter. The voicemail is however correctly stored in the ODBC database.

No weird messages are shown in the asterisk console, just the standard ones:

[2017-09-14 22:54:29] VERBOSE[31317][C-0000000b] pbx.c: Executing [~~s~~@FollowDestination:517] VoiceMail("SIP/103-DEVEL-0000000b", "104 at DEVEL,su") in new stack
[2017-09-14 22:54:29] WARNING[31317][C-0000000b] app_voicemail.c: SQL Get Data error! coltitle=category
[2017-09-14 22:54:29] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing '/var/spool/asterisk/voicemail/DEVEL/104/unavail.slin' (language 'en')
[2017-09-14 22:54:32] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing 'beep.ulaw' (language 'en')
[2017-09-14 22:54:33] VERBOSE[31317][C-0000000b] app_voicemail.c: Recording the message
[2017-09-14 22:54:33] VERBOSE[31317][C-0000000b] app.c: x=0, open writing:  /var/spool/asterisk/voicemail/DEVEL/104/tmp/kbskUD format: wav, 0x7f121c022000
[2017-09-14 22:54:43] DTMF[31317][C-0000000b] channel.c: DTMF begin '#' received on SIP/103-DEVEL-0000000b
[2017-09-14 22:54:43] DTMF[31317][C-0000000b] channel.c: DTMF begin passthrough '#' on SIP/103-DEVEL-0000000b
[2017-09-14 22:54:43] DTMF[31317][C-0000000b] channel.c: DTMF end '#' received on SIP/103-DEVEL-0000000b, duration 200 ms
[2017-09-14 22:54:43] DTMF[31317][C-0000000b] channel.c: DTMF end accepted with begin '#' on SIP/103-DEVEL-0000000b
[2017-09-14 22:54:43] DTMF[31317][C-0000000b] channel.c: DTMF end passthrough '#' on SIP/103-DEVEL-0000000b
[2017-09-14 22:54:43] VERBOSE[31317][C-0000000b] app.c: User ended message by pressing #
[2017-09-14 22:54:44] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing 'auth-thankyou.ulaw' (language 'en')
[2017-09-14 22:54:44] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing 'vm-review.ulaw' (language 'en')
[2017-09-14 22:54:51] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing 'vm-review-urgent.ulaw' (language 'en')
[2017-09-14 22:54:54] DTMF[31317][C-0000000b] channel.c: DTMF begin '4' received on SIP/103-DEVEL-0000000b
[2017-09-14 22:54:54] DTMF[31317][C-0000000b] channel.c: DTMF begin ignored '4' on SIP/103-DEVEL-0000000b
[2017-09-14 22:54:54] DTMF[31317][C-0000000b] channel.c: DTMF end '4' received on SIP/103-DEVEL-0000000b, duration 200 ms
[2017-09-14 22:54:54] DTMF[31317][C-0000000b] channel.c: DTMF end passthrough '4' on SIP/103-DEVEL-0000000b
[2017-09-14 22:54:54] VERBOSE[31317][C-0000000b] app_voicemail.c: marking message as Urgent
[2017-09-14 22:54:54] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing 'vm-marked-urgent.ulaw' (language 'en')
[2017-09-14 22:54:56] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing 'vm-review.ulaw' (language 'en')
[2017-09-14 22:54:58] DTMF[31317][C-0000000b] channel.c: DTMF begin '1' received on SIP/103-DEVEL-0000000b
[2017-09-14 22:54:58] DTMF[31317][C-0000000b] channel.c: DTMF begin ignored '1' on SIP/103-DEVEL-0000000b
[2017-09-14 22:54:58] DTMF[31317][C-0000000b] channel.c: DTMF end '1' received on SIP/103-DEVEL-0000000b, duration 200 ms
[2017-09-14 22:54:58] DTMF[31317][C-0000000b] channel.c: DTMF end passthrough '1' on SIP/103-DEVEL-0000000b
[2017-09-14 22:54:58] VERBOSE[31317][C-0000000b] app_voicemail.c: Saving message as is
[2017-09-14 22:54:58] VERBOSE[31317][C-0000000b] file.c: <SIP/103-DEVEL-0000000b> Playing 'vm-msgsaved.ulaw' (language 'en')
[2017-09-14 22:55:00] VERBOSE[31317][C-0000000b] config.c: Parsing '/var/spool/asterisk/voicemail/DEVEL/104/INBOX/msg0031.txt': Found



> When a voicemail is marked as "Urgent", it is not sent by email/processed by the mailcmd command
> ------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-27273
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27273
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_voicemail
>    Affects Versions: 13.17.1
>         Environment: Asterisk compiled from sources on CentOS 6.9 64 bit. Voicemail is stored on MySQL using ODBC
>            Reporter: Leandro Dardini
>            Severity: Minor
>
> A mailbox is configured to allow review. Once the voicemail message is recorded, # is pressed to access the voicemail menu. Entry 4 is selected to mark the message as "Urgent" and then confirmed with 1. The message is not being sent by email nor processed by the mailcmd configuration parameter. The voicemail is however correctly stored in the ODBC database.
> No weird messages are shown in the asterisk console, just the standard ones: (see asterisk_log.txt)



--
This message was sent by Atlassian JIRA
(v6.2#6252)