[asterisk-bugs] [JIRA] (ASTERISK-25246) Queues repeatedly try agents in Unavailable status

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-25246?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=226869#comment-226869 ] 

Asterisk Team commented on ASTERISK-25246:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Queues repeatedly try agents in Unavailable status
> --------------------------------------------------
>
>                 Key: ASTERISK-25246
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-25246
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 11.16.0
>         Environment: Centos 6.5, FreePBX 12
>            Reporter: Matthew Laney
>            Severity: Minor
>
> Steps to reproduce:
> -Create queue
> -Add static agents that are SIP extensions
> -Do not actually register SIP endpoint
> -Call queue
> Expected results:
> -agent status in queue is Unavailable
> -queue does not attempt to call Unavailable agent
> -queue tries next agent or, if no agents available, either goes to failover destination or leaves caller on hold until an agent becomes available depending on leavewhenempty setting
> Actual results:
> -agent status in queue is Unavailable (verified by queue show)
> -queue attempts Unavailable agent(s) up to 30 times in less than 1 second with error: Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)
> -Erroneous log files are created. queue_log shows dozens of entries for ENTERQUEUE and COMPLETECALLER for a single call
> -Other available agents aren't attempted until after multiple attempts have been made to Unavailable agent (Note: this one part may be specific to linear strategy, but all other issues also appear in rrmemory)



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