[asterisk-bugs] [JIRA] (ASTERISK-25246) Queues repeatedly try agents in Unavailable status

[Matthew Laney (JIRA)]

Matthew Laney created ASTERISK-25246:
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             Summary: Queues repeatedly try agents in Unavailable status
                 Key: ASTERISK-25246
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-25246
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 11.16.0
         Environment: Centos 6.5, FreePBX 12
            Reporter: Matthew Laney
            Severity: Minor


Steps to reproduce:
-Create queue
-Add static agents that are SIP extensions
-Do not actually register SIP endpoint
-Call queue

Expected results:
-agent status in queue is Unavailable
-queue does not attempt to call Unavailable agent
-queue tries next agent or, if no agents available, either goes to failover destination or leaves caller on hold until an agent becomes available depending on leavewhenempty setting

Actual results:
-agent status in queue is Unavailable (verified by queue show)
-queue attempts Unavailable agent(s) up to 30 times in less than 1 second with error: Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)
-Erroneous log files are created. queue_log shows dozens of entries for ENTERQUEUE and COMPLETECALLER for a single call
-Other available agents aren't attempted until after multiple attempts have been made to Unavailable agent (Note: this one part may be specific to linear strategy, but all other issues also appear in rrmemory)



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