[asterisk-bugs] [JIRA] (ASTERISK-25246) Queues repeatedly try agents in Unavailable status

[Rusty Newton (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-25246?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Rusty Newton updated ASTERISK-25246:
------------------------------------

    Assignee: Matthew Laney
      Status: Waiting for Feedback  (was: Triage)

Please attach (More > Attach Files) your queues.conf and extensions.conf. Queue behavior is highly variable depending on configuration.

Please make sure the config files are minimal with sample comments removed and can be used to reproduce the issue. Attach files as .txt so we can open the files via browser.

> Queues repeatedly try agents in Unavailable status
> --------------------------------------------------
>
>                 Key: ASTERISK-25246
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-25246
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 11.16.0
>         Environment: Centos 6.5, FreePBX 12
>            Reporter: Matthew Laney
>            Assignee: Matthew Laney
>            Severity: Minor
>
> Steps to reproduce:
> -Create queue
> -Add static agents that are SIP extensions
> -Do not actually register SIP endpoint
> -Call queue
> Expected results:
> -agent status in queue is Unavailable
> -queue does not attempt to call Unavailable agent
> -queue tries next agent or, if no agents available, either goes to failover destination or leaves caller on hold until an agent becomes available depending on leavewhenempty setting
> Actual results:
> -agent status in queue is Unavailable (verified by queue show)
> -queue attempts Unavailable agent(s) up to 30 times in less than 1 second with error: Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)
> -Erroneous log files are created. queue_log shows dozens of entries for ENTERQUEUE and COMPLETECALLER for a single call
> -Other available agents aren't attempted until after multiple attempts have been made to Unavailable agent (Note: this one part may be specific to linear strategy, but all other issues also appear in rrmemory)



--
This message was sent by Atlassian JIRA
(v6.2#6252)