[asterisk-bugs] [JIRA] (ASTERISK-23381) ChanSpy- Barge only works on the initial 'spy', if the spied-on channel makes a new call, unable to barge.

[Rusty Newton (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-23381?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=215731#comment-215731 ] 

Rusty Newton commented on ASTERISK-23381:
-----------------------------------------

Thank you for taking the time to report this bug and helping to make Asterisk better. Unfortunately, we cannot work on this bug because your description did not include enough information. You may find it helpful to read the Asterisk Issue Guidelines http://www.asterisk.org/developers/bug-guidelines. We would be grateful if you would then provide a more complete description of the problem. At a minimum, we need:

1. the specific steps or actions you took that caused you to encounter the problem,
2. the behavior you expected, and
3. the behavior you actually encountered (in as much detail as possible).

This likely includes output from the console with debug level logging, a SIP trace (if this is SIP related), and configuration information such as dialplan (e.g. extensions.conf) and channel configuration (e.g. sip.conf). Thanks!


Specifically please include dialplan with instructions on how to use it to reproduce the issue easily. Also an annotated log from an instance of reproduction would be very helpful.

https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines
https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information
                
> ChanSpy- Barge only works on the initial 'spy', if the spied-on channel makes a new call, unable to barge.
> ----------------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-23381
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-23381
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_chanspy
>    Affects Versions: 11.6.0, 11.7.0
>         Environment: CentOS 6.5, asterisk 11.7.0
>            Reporter: Robert Moss
>            Severity: Minor
>
> When barging, our monitors can use either a prefix, or the full extension to monitor a channel. Once the agent hangs up, they are still monitoring. 
> When a new call is connected to the monitor, listen+whisper still work, however barging does not. Only the spied-on agent can hear the monitor.
> This happens both when monitoring a single channel, and when monitoring a group of channels, as soon as the initially monitored call closes, they are unable to barge on subsequent monitors. 
> The workaround is to hangup and redial that monitor extension and then barge, which works fine so long as it's the first call being barged.

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