[asterisk-biz] XO SIP Trunk

[Don Kelly]

Your experience is similar to what ours was--when we had major-account-type
support.  I don't recommend them for smaller players.

  --Don


-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Gerald Bove
Sent: Friday, December 13, 2013 10:23 AM
To: 'Commercial and Business-Oriented Asterisk Discussion';
andres at telesip.net
Subject: Re: [asterisk-biz] XO SIP Trunk

My company has been doing business with XO for a long time, and are
considered a "major account" so YMMV.

That said, with any company, support can be hit or miss. One of the things
we really like about XO though is, unlike most of our partners (I'm looking
at you Covad/Megapath and Verizon), getting someone on the phone that
actually has the ability to fix issues (not just your standard support rep)
is an actual a possibility. We have had problems in the past that would have
been near impossible to explain to a standard support rep, and our account
rep was able to get us in touch with actual engineers that could resolve the
issue.

Of course being a "major account" we get some benefits, but even when we
were billing a lot less with them, the numbers we got for things like turn
ups, activations, etc. always lead us to direct techs.

With any large company, navigating their escalation lists, and getting
knowledgeable people on the phone is always hard, but at least it feels like
XO tries. And that's really one of the main reasons we keep doing more and
more business with them. Every carrier has issues (and XO has their fair
share), but when you get the feeling that the people you are talking to are
genuinely trying to help you with the issue (and not trying to close a
ticket, or move you to a different department), it makes the issues a lot
less hair-pulling.

To address Andres' original question. We don't do SIP Term or Orig with XO,
but they've been trying to get us to for a while now. They definitely do
offer direct SIP trunking as well as a full managed CPE solution.

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Don Kelly
Sent: Friday, December 13, 2013 10:37 AM
To: andres at telesip.net; 'Commercial and Business-Oriented Asterisk
Discussion'
Subject: Re: [asterisk-biz] XO SIP Trunk

XO's SIP offerings aren't competitive if you just want vanilla SIP trunks.

Also, after a dozen years of PRI service (maybe the wrong term!) from XO,
I'm glad to be done with them. We made our original decision based on the
physical plant and the very capable technical staff in Minneapolis.

Initially, customer service was very good--handled locally in Minneapolis;
when monthly revenue from us fell below a couple thousand (because of
competitive reduction of PRI pricing), we were assigned to a succession of
trainees in Nashville.

Just one example of service after that was how they handled one of our DIDs
being hijacked accidentally by a cellular port. We discovered it when we
learned that the number was not-in-service at Verizon Wireless rather than
going to our client. Our customer service rep insisted that it would be a
few weeks to port the number in and we had to sign an LOA for our Verizon
account that doesn't exist. She refused to escalate it or, as I suggested,
talk to someone in her department who had experienced the situation before.
It took about a week.

  --Don


-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Andres
Sent: Thursday, December 12, 2013 11:32 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: [asterisk-biz] XO SIP Trunk

Hello,

Does anybody have SIP Trunk services with XO Communications?  Do they even
offer it without CPE equipment?  The description on the XO site seems a
little vague and convoluted.

Thanks,

--
Technical Support
http://www.cellroute.net


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