[asterisk-biz] XO SIP Trunk

[Gerald Bove]

My company has been doing business with XO for a long time, and are considered a "major account" so YMMV.

That said, with any company, support can be hit or miss. One of the things we really like about XO though is, unlike most of our partners (I'm looking at you Covad/Megapath and Verizon), getting someone on the phone that actually has the ability to fix issues (not just your standard support rep) is an actual a possibility. We have had problems in the past that would have been near impossible to explain to a standard support rep, and our account rep was able to get us in touch with actual engineers that could resolve the issue.

Of course being a "major account" we get some benefits, but even when we were billing a lot less with them, the numbers we got for things like turn ups, activations, etc. always lead us to direct techs.

With any large company, navigating their escalation lists, and getting knowledgeable people on the phone is always hard, but at least it feels like XO tries. And that's really one of the main reasons we keep doing more and more business with them. Every carrier has issues (and XO has their fair share), but when you get the feeling that the people you are talking to are genuinely trying to help you with the issue (and not trying to close a ticket, or move you to a different department), it makes the issues a lot less hair-pulling.

To address Andres' original question. We don't do SIP Term or Orig with XO, but they've been trying to get us to for a while now. They definitely do offer direct SIP trunking as well as a full managed CPE solution.

-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Don Kelly
Sent: Friday, December 13, 2013 10:37 AM
To: andres at telesip.net; 'Commercial and Business-Oriented Asterisk Discussion'
Subject: Re: [asterisk-biz] XO SIP Trunk

XO's SIP offerings aren't competitive if you just want vanilla SIP trunks.

Also, after a dozen years of PRI service (maybe the wrong term!) from XO, I'm glad to be done with them. We made our original decision based on the physical plant and the very capable technical staff in Minneapolis.

Initially, customer service was very good--handled locally in Minneapolis; when monthly revenue from us fell below a couple thousand (because of competitive reduction of PRI pricing), we were assigned to a succession of trainees in Nashville.

Just one example of service after that was how they handled one of our DIDs being hijacked accidentally by a cellular port. We discovered it when we learned that the number was not-in-service at Verizon Wireless rather than going to our client. Our customer service rep insisted that it would be a few weeks to port the number in and we had to sign an LOA for our Verizon account that doesn't exist. She refused to escalate it or, as I suggested, talk to someone in her department who had experienced the situation before.
It took about a week.

  --Don


-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Andres
Sent: Thursday, December 12, 2013 11:32 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: [asterisk-biz] XO SIP Trunk

Hello,

Does anybody have SIP Trunk services with XO Communications?  Do they even offer it without CPE equipment?  The description on the XO site seems a little vague and convoluted.

Thanks,

--
Technical Support
http://www.cellroute.net


--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

asterisk-biz mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-biz


--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --

asterisk-biz mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-biz