[asterisk-biz] XO SIP Trunk

[Alexander Lopez]

This is not a attempt to vindicate XO in any way, I am not a fan of their service.

However, I did have a number ported out from Paetec to ATT without our approval (forged LOA), found out about 9 months after the fact, customer thought they were slick in forging the required docs.

The customer then did not pay on the ATT account and was dsco'ed.  All attempts to regain the numbers have been fruitless.

So I feel your pain but I think that the carriers are so gun shy of snap backs that they prefer to upset a customer rather that run the ris, regardless of the documentation and proof on hand.

Alex


-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Don Kelly
Sent: Friday, December 13, 2013 10:37 AM
To: andres at telesip.net; 'Commercial and Business-Oriented Asterisk Discussion'
Subject: Re: [asterisk-biz] XO SIP Trunk

XO's SIP offerings aren't competitive if you just want vanilla SIP trunks.

Also, after a dozen years of PRI service (maybe the wrong term!) from XO, I'm glad to be done with them. We made our original decision based on the physical plant and the very capable technical staff in Minneapolis.

Initially, customer service was very good--handled locally in Minneapolis; when monthly revenue from us fell below a couple thousand (because of competitive reduction of PRI pricing), we were assigned to a succession of trainees in Nashville.

Just one example of service after that was how they handled one of our DIDs being hijacked accidentally by a cellular port. We discovered it when we learned that the number was not-in-service at Verizon Wireless rather than going to our client. Our customer service rep insisted that it would be a few weeks to port the number in and we had to sign an LOA for our Verizon account that doesn't exist. She refused to escalate it or, as I suggested, talk to someone in her department who had experienced the situation before.
It took about a week.

  --Don


-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Andres
Sent: Thursday, December 12, 2013 11:32 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: [asterisk-biz] XO SIP Trunk

Hello,

Does anybody have SIP Trunk services with XO Communications?  Do they even offer it without CPE equipment?  The description on the XO site seems a little vague and convoluted.

Thanks,

--
Technical Support
http://www.cellroute.net


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