[asterisk-biz] XO SIP Trunk

[Don Kelly]

XO's SIP offerings aren't competitive if you just want vanilla SIP trunks.

Also, after a dozen years of PRI service (maybe the wrong term!) from XO,
I'm glad to be done with them. We made our original decision based on the
physical plant and the very capable technical staff in Minneapolis.

Initially, customer service was very good--handled locally in Minneapolis;
when monthly revenue from us fell below a couple thousand (because of
competitive reduction of PRI pricing), we were assigned to a succession of
trainees in Nashville.

Just one example of service after that was how they handled one of our DIDs
being hijacked accidentally by a cellular port. We discovered it when we
learned that the number was not-in-service at Verizon Wireless rather than
going to our client. Our customer service rep insisted that it would be a
few weeks to port the number in and we had to sign an LOA for our Verizon
account that doesn't exist. She refused to escalate it or, as I suggested,
talk to someone in her department who had experienced the situation before.
It took about a week.

  --Don


-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Andres
Sent: Thursday, December 12, 2013 11:32 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: [asterisk-biz] XO SIP Trunk

Hello,

Does anybody have SIP Trunk services with XO Communications?  Do they even
offer it without CPE equipment?  The description on the XO site seems a
little vague and convoluted.

Thanks,

--
Technical Support
http://www.cellroute.net


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