[asterisk-biz] software for call center

[Mitul Limbani]

Hey Hans,

Please do drop us an email off the list.
We can help in this context.

Regards,
Mitul Limbani


On Sat, Jul 16, 2011 at 5:44 AM, Hans Witvliet <hwit at a-domani.nl> wrote:

> Hi all,
>
> Not sure if this is the correct list...
>
> A college of mine asked if i knew any companies that have implemented
> call centers using Open Source Software.
> Although he didn't explicitly mentioned Asterisk, i considered it the
> best starting point.
>
> I don't have many details (yet), but from what i heard:
> He is responsible for setting up/replacing a call center this year.
> Some people immediately jumped for Cisco, but he was opting for
> opensource.
>
> -software must be "turn-key"
> -support through SLA-contract
> -Possibility for (re-)training existing people
> -Your company should preferebly European
> -Your company should have done a number of simular projects.
>
> I presume you would like to know the intended audiance (estimated number
> of calls/hour), but that's a detail i'm not sure about myself.
> It could be either for a sub-department or our whole organisation.
> In the latter case we are talking about 50,000 users.
>
>
> Hans
>
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