[asterisk-biz] Call Center Switch.

[Lenz Emilitri]

In such a setup, you can use basically any pre-built Asterisk distribution
plus QueueMetrics to get all that you need. See e.g. this tutorial:
http://queuemetrics.com/download/QM_TrixBox_221.pdf

I hope this helps

l.


2009/2/10 bill dwyer <mastern8 at gmail.com>

> We are looking to put together an inbound only call center that would have
> 10 agents and handle 2000 calls a day. Average call time is 5 minutes and we
> have a separate web based CRM that would be used for Customer Service. The
> most important element would be extensive Call Reports, secondly we need an
> easy to use interface. The primary need is for inbound customer service. We
> are looking for a complete solution, which would include the PBX/Switch,
> phones/headsets, and may require on site installation depending on the
> complexity. The ability to allow calls to be forwarded off site during off
> hours would be a nice feature as well.
>
>
>
> Please contact me off list.
> nate $(at)$ emericamedia.com
> Thanks in advance!
> Nate S.
> Emerica Media
>
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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