<p>In such a setup, you can use basically any pre-built Asterisk distribution plus QueueMetrics to get all that you need. See e.g. this tutorial: <a href="http://queuemetrics.com/download/QM_TrixBox_221.pdf">http://queuemetrics.com/download/QM_TrixBox_221.pdf</a></p>
<p>I hope this helps<br></p><p>l.</p><p></p><br><div class="gmail_quote">2009/2/10 bill dwyer <span dir="ltr"><<a href="mailto:mastern8@gmail.com">mastern8@gmail.com</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<p>We are looking to put together an inbound only call center
that would have 10 agents and handle 2000 calls a day. Average call time is 5
minutes and we have a separate web based CRM that would be used for Customer
Service. The most important element would be extensive Call Reports, secondly we
need an easy to use interface. The primary need is for inbound customer
service. We are looking for a complete solution, which would include the
PBX/Switch, phones/headsets, and may require on site installation depending on
the complexity. The ability to allow calls to be forwarded off site during off
hours would be a nice feature as well. <br></p>
<p> </p>
<p>Please contact me off list.<br>
nate $(at)$ <a href="http://emericamedia.com" target="_blank">emericamedia.com</a><br>
Thanks in advance!<br>
Nate S.<br>
Emerica Media</p>
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