[asterisk-biz] consultant questions : glad to pay for email reply

[Henry L.Coleman]

I am using Trixbox and Grandstream phones for this kind of deployment
Connect to your existing system with an IAX trunk
The rest of this is just setting up the dial plan
-- 
Henry L. Coleman.



< Miles Keaton>
> I've got some Asterisk-consultant questions for any experts here.
>
> I was going to try to find a consultant first then ask them these
> questions, but decided to just post it to the list, and I'll be glad
> to PayPal $50 each to the first few people who give through replies to
> the 4 questions below.
>
>
> SITUATION:
>
> - We already have a 100% Asterisk setup in our USA office, for the
> past year, working well.
>
> - We're going to be setting up international offices, with people
> working from home in their own country.
>
> - They need to be available by a regular incoming phone number in
> their country, but the number has to be ours.   (So, in case the
> person flakes, we can route calls to a different person.)
>
> - Call-roundabout (seeking?) setup, where one central number can ring
> the next-available-agent (many agents, each working from home).
>
> - Work-at-home agents should be able to make outgoing international
> calls through our system.
>
> - All calls (in and out) should be recorded and logged.
>
>
> QUESTIONS:
>
> - Each work-at-home person should only need a headset + softphone
> software on their PC, right?   (Is the software audio quality as good
> as separate hardware SIP phones now, if run on a modern-speed PC?
> Recommendation for best?)
>
> - To have land-line (incoming) phone numbers in a country, should we
> have an Asterisk server in that country?  A rack-mount server in a
> telco/colo center, that receives the calls in on a Digium card then
> SIP-routes them out to the work-at-home SIP phones?   (I'm assuming it
> shouldn't be all-one-central server, since calls from Australia to
> Australia would actually be crossing the ocean twice, reducing call
> quality.)
>
> - Can Asterisk report-back IAX-softphone availability, without needing
> to pass a call?   So our website can say how many agents are available
> (in which countries) to take their call now?
>
> - Is there a better way you'd recommend setting up phones for the
> "SITUATION" described, above?   Since there is no legacy phone number
> or contract, it could be 100% VoIP.
>
>
> Thanks!
>
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