[asterisk-biz] consultant questions : glad to pay for email reply
Miles Keaton
mileskeaton at gmail.com
Wed Sep 26 07:31:23 CDT 2007
I've got some Asterisk-consultant questions for any experts here.
I was going to try to find a consultant first then ask them these
questions, but decided to just post it to the list, and I'll be glad
to PayPal $50 each to the first few people who give through replies to
the 4 questions below.
SITUATION:
- We already have a 100% Asterisk setup in our USA office, for the
past year, working well.
- We're going to be setting up international offices, with people
working from home in their own country.
- They need to be available by a regular incoming phone number in
their country, but the number has to be ours. (So, in case the
person flakes, we can route calls to a different person.)
- Call-roundabout (seeking?) setup, where one central number can ring
the next-available-agent (many agents, each working from home).
- Work-at-home agents should be able to make outgoing international
calls through our system.
- All calls (in and out) should be recorded and logged.
QUESTIONS:
- Each work-at-home person should only need a headset + softphone
software on their PC, right? (Is the software audio quality as good
as separate hardware SIP phones now, if run on a modern-speed PC?
Recommendation for best?)
- To have land-line (incoming) phone numbers in a country, should we
have an Asterisk server in that country? A rack-mount server in a
telco/colo center, that receives the calls in on a Digium card then
SIP-routes them out to the work-at-home SIP phones? (I'm assuming it
shouldn't be all-one-central server, since calls from Australia to
Australia would actually be crossing the ocean twice, reducing call
quality.)
- Can Asterisk report-back IAX-softphone availability, without needing
to pass a call? So our website can say how many agents are available
(in which countries) to take their call now?
- Is there a better way you'd recommend setting up phones for the
"SITUATION" described, above? Since there is no legacy phone number
or contract, it could be 100% VoIP.
Thanks!
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