[asterisk-biz] Anybody know how to get a response from SellVoIP.net?

Jed Stafford jeds at bluecorporate.com
Tue May 8 09:25:48 MST 2007


Everyone has my direct email, as usual.. feel free to write off list.  
It would be more productive.

On May 8, 2007, at 8:51 AM, Tim Booth wrote:

> all this wasted time and energy for $25, take it off list!
>
> Jed Stafford wrote:
>> Seems silly to air your issues here, but since you did. The real  
>> facts as stated before are you asked for a refund approx. 9 months  
>> after you opened an account. PayPals' policy does not allow for a  
>> refund after this period even though we tried to perform it for  
>> you to be nice. We opened a ticket with PayPal to see if we could  
>> make this happen for you and told you as such and you saw that as  
>> some sort of excuse. We repeatedly asked you to provide an address  
>> to send a refund check and you did not want to provide one for  
>> whatever reason, instead replying with insults on how that equated  
>> to further stall tactics. You only provided an address for you  
>> 'after' you filed a formal complaint with the ATG, which one  
>> negated any favors we wanted do for you, although I still approved  
>> it, and two does require us to take a different set of actions to  
>> get you a check which we still had planned to do. You continue to  
>> misstate the facts and have turned this in to a bigger issue than  
>> it needed to be, all you needed to do was provide a simple address  
>> vs the legal item it has become.
>>
>>
>> On May 8, 2007, at 6:46 AM, Tom Lynn wrote:
>>
>>> John,
>>> I was required to deposit $25, the majority of which remains  
>>> unused, and un-refunded, despite statements from Jed that he  
>>> would refund my remaining balance.
>>>
>>> After trying to blame paypal for delaying my payment (twice) and  
>>> then promising to send a check directly to my home I still have  
>>> nothing.
>>>
>>> I complained to the Washington State Attorney General's Consumer  
>>> Affairs Office, which Jed used as a further excuse to not refund  
>>> my money.  He claimed that now that I'd complained, he would have  
>>> to work solely through the ATG (not true).
>>>
>>> I'm told their efforts at contacting Sellvoip and Jed were  
>>> ignored.  While they can't take action on my behalf personally,  
>>> they will take action on behalf of the State of Washington if  
>>> they receive a pattern of complaints that lead them to believe a  
>>> business is systematically abusing consumers.
>>>
>>> If you feel that Sellvoip has done this, I'd encourage you to  
>>> contact the ATG.  This is their website.  If enough people  
>>> complain, the law may take notice.
>>>
>>> http://www.atg.wa.gov/FileAComplaint.aspx
>>>
>>>
>>>
>>> On 5/8/07, *John Scully* <jscully at isipi.com  
>>> <mailto:jscully at isipi.com>> wrote:
>>>
>>>     If it does not violate any NDAs, may I ask what services were
>>>     being purchased from this vendor, and how much they required in
>>>     deposit?  I have been amazed at the number of vendors requiring
>>>     large deposits, then folding and pretending to still be live.  I
>>>     think this is the third similar thread over the last six months.
>>>          JOhn Scully
>>>
>>>         ----- Original Message -----
>>>         *From:* Mark Holm <mailto:markh at infoarch.com>
>>>         *To:* Jed Stafford <mailto:jeds at bluecorporate.com> ;
>>>         Commercial and Business-Oriented Asterisk Discussion
>>>         <mailto:asterisk-biz at lists.digium.com>
>>>         *Cc:* helpdesk <mailto:helpdesk at infoarch.com>
>>>         *Sent:* Tuesday, May 08, 2007 3:19 AM
>>>         *Subject:* RE: [asterisk-biz] Anybody know how to get a
>>>         response from SellVoIP.net?
>>>
>>>         Jed,
>>>                  Glad to see you are still amongst the living. I  
>>> don't
>>>         generally use the Lite Portal as there is still some
>>>         functionality in the Old one that I can't get to in the Lite
>>>         one. I have been in and out of it for the last 4 weeks  
>>> though
>>>         and this is the first time I have seen those names there.
>>>         That said, as stated in my original message and in the new
>>>         ticket I placed this afternoon (still no response there) I
>>>         did try and convert over to using the new names as found in
>>>         the FAQ (which also match up with the portal). All 4 of  
>>> those
>>>         names are also timing out just like the static IPs. I'm not
>>>         even getting a response back from your systems. These are
>>>         older accounts attempting to register a  TrixBox PBX, and
>>>         setup using your TrixBox plug-in. They worked up until you
>>>         moved everything and now they don't.
>>>                  The account I am fighting first is:  
>>> 8616010000000003 against
>>>         static IP address (mine) 69.30.46.122 <http://69.30.46.122>.
>>>                  Even a hint at the problem would be great. This  
>>> whole fiasco
>>>         has completely destroyed our credibility about how good VoIP
>>>         is, since we can't even get our own office numbers worked  
>>> out.
>>>                      markh
>>>                  P.S. Any chance that your own published number  
>>> will start
>>>         working any time soon so I could have a direct call with  
>>> support?
>>>
>>>          
>>> -------------------------------------------------------------------- 
>>> ----
>>>         *From:* Jed Stafford [mailto:jeds at bluecorporate.com
>>>         <mailto:jeds at bluecorporate.com>]
>>>         *Sent:* Monday, May 07, 2007 5:28 PM
>>>         *To:* Commercial and Business-Oriented Asterisk Discussion
>>>         *Cc:* helpdesk
>>>         *Subject:* Re: [asterisk-biz] Anybody know how to get a
>>>         response from SellVoIP.net?
>>>
>>>         The DNS entries are provided on the main page of the portal
>>>         login.
>>>
>>>         -Jed
>>>
>>>
>>>         On May 7, 2007, at 5:12 PM, Mark Holm wrote:
>>>
>>>>         I have been trying to get help on this from Jed or anybody
>>>>         Since April 4 when all my accounts went down. I followed  
>>>> all
>>>>         the instructions that Jed sent out for requesting the DID
>>>>         move, but NEVER received a message stating the new server
>>>>         names that should be used for registering with the new
>>>>         servers. I just noticed this afternoon that the FAQ section
>>>>         on their web site has a new list of names on it now that
>>>>         they say to use to check access speed with. Are those the
>>>>         names we should also be registering with? I tried plugging
>>>>         them into my setup, but am still not getting registration.
>>>>
>>>>         Mean while all of my inbound numbers continue to give the
>>>>         message "You have reached a non-working number" when  
>>>> called.
>>>>         I have tried calling them, but their original number gave
>>>>         the same non-working number message also, and now it says
>>>>         you have to use area code 253 instead of 206, but that
>>>>         number also comes back with non-working number messages as
>>>>         well. How are you supposed to contact a company that is
>>>>         supposedly "still in business", but who's main published
>>>>         line doesn't work and doesn't respond to trouble tickets?
>>>>
>>>>         I currently have 7 outstanding tickets in their system, 4
>>>>         marked CRITICAL that range from requests for help to please
>>>>         for assistance, and have yet to receive ANY response from
>>>>         ANYBODY at SellVoIP. I even went so far as to report  
>>>> them to
>>>>         the Oregon PUC, but they can't reach them either…
>>>>
>>>>         Jed,
>>>>
>>>>         If you are still lurking on this listserver, can you PLEASE
>>>>         let us (me specifically) know:
>>>>
>>>>         1) How to contact you or your support team in a manner that
>>>>         will get an answer?
>>>>         2) How to get a copy of the mystery email stating that
>>>>         Static IP addresses were changing to DNS names and what  
>>>> they
>>>>         should be changed to? Better yet, what should the correct
>>>>         SIP settings for a server with a static address?
>>>>
>>>>         3) Baring getting it working again, What is needed to
>>>>         facilitate a number port from your system and get a refund
>>>>         of the moneys sitting in my accounts on your system.
>>>>
>>>>         Hopefully you can sense my frustration on this. We've been
>>>>         with you for almost 2 years and were a supporter until now.
>>>>         Help me be a supporter again!?!
>>>>
>>>>                 markh
>>>>
>>>>         ================================================
>>>>         Mark A. Holm
>>>>         InfoArch, Inc.                                          
>>>> 7456 SW Baseline, PMB#123.         Office: (503) 943-3202
>>>>         Hillsboro, OR 97123                        Fax:    (503)
>>>>         591-8584
>>>>         _http://www.infoarch.com _ <http:// 
>>>> www.infoarch.com>                        <  
>>>> _mailto:markh at infoarch.com_>
>>>>
>>>>
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>>>
>>>
>>>          
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>
> -- 
>
> Tim Booth
> VisionCom
> /(207) 828-4600/
> MaineVoIP Systems
> /(207)321-2789/
> Snap VoiceMail
> /1-866-666-5898/
> Snap Box 1001
>
> “ Ask me about Snap VoiceMail “
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