[asterisk-biz] Anybody know how to get a response
from SellVoIP.net?
Jed Stafford
jeds at bluecorporate.com
Tue May 8 09:25:48 MST 2007
Everyone has my direct email, as usual.. feel free to write off list.
It would be more productive.
On May 8, 2007, at 8:51 AM, Tim Booth wrote:
> all this wasted time and energy for $25, take it off list!
>
> Jed Stafford wrote:
>> Seems silly to air your issues here, but since you did. The real
>> facts as stated before are you asked for a refund approx. 9 months
>> after you opened an account. PayPals' policy does not allow for a
>> refund after this period even though we tried to perform it for
>> you to be nice. We opened a ticket with PayPal to see if we could
>> make this happen for you and told you as such and you saw that as
>> some sort of excuse. We repeatedly asked you to provide an address
>> to send a refund check and you did not want to provide one for
>> whatever reason, instead replying with insults on how that equated
>> to further stall tactics. You only provided an address for you
>> 'after' you filed a formal complaint with the ATG, which one
>> negated any favors we wanted do for you, although I still approved
>> it, and two does require us to take a different set of actions to
>> get you a check which we still had planned to do. You continue to
>> misstate the facts and have turned this in to a bigger issue than
>> it needed to be, all you needed to do was provide a simple address
>> vs the legal item it has become.
>>
>>
>> On May 8, 2007, at 6:46 AM, Tom Lynn wrote:
>>
>>> John,
>>> I was required to deposit $25, the majority of which remains
>>> unused, and un-refunded, despite statements from Jed that he
>>> would refund my remaining balance.
>>>
>>> After trying to blame paypal for delaying my payment (twice) and
>>> then promising to send a check directly to my home I still have
>>> nothing.
>>>
>>> I complained to the Washington State Attorney General's Consumer
>>> Affairs Office, which Jed used as a further excuse to not refund
>>> my money. He claimed that now that I'd complained, he would have
>>> to work solely through the ATG (not true).
>>>
>>> I'm told their efforts at contacting Sellvoip and Jed were
>>> ignored. While they can't take action on my behalf personally,
>>> they will take action on behalf of the State of Washington if
>>> they receive a pattern of complaints that lead them to believe a
>>> business is systematically abusing consumers.
>>>
>>> If you feel that Sellvoip has done this, I'd encourage you to
>>> contact the ATG. This is their website. If enough people
>>> complain, the law may take notice.
>>>
>>> http://www.atg.wa.gov/FileAComplaint.aspx
>>>
>>>
>>>
>>> On 5/8/07, *John Scully* <jscully at isipi.com
>>> <mailto:jscully at isipi.com>> wrote:
>>>
>>> If it does not violate any NDAs, may I ask what services were
>>> being purchased from this vendor, and how much they required in
>>> deposit? I have been amazed at the number of vendors requiring
>>> large deposits, then folding and pretending to still be live. I
>>> think this is the third similar thread over the last six months.
>>> JOhn Scully
>>>
>>> ----- Original Message -----
>>> *From:* Mark Holm <mailto:markh at infoarch.com>
>>> *To:* Jed Stafford <mailto:jeds at bluecorporate.com> ;
>>> Commercial and Business-Oriented Asterisk Discussion
>>> <mailto:asterisk-biz at lists.digium.com>
>>> *Cc:* helpdesk <mailto:helpdesk at infoarch.com>
>>> *Sent:* Tuesday, May 08, 2007 3:19 AM
>>> *Subject:* RE: [asterisk-biz] Anybody know how to get a
>>> response from SellVoIP.net?
>>>
>>> Jed,
>>> Glad to see you are still amongst the living. I
>>> don't
>>> generally use the Lite Portal as there is still some
>>> functionality in the Old one that I can't get to in the Lite
>>> one. I have been in and out of it for the last 4 weeks
>>> though
>>> and this is the first time I have seen those names there.
>>> That said, as stated in my original message and in the new
>>> ticket I placed this afternoon (still no response there) I
>>> did try and convert over to using the new names as found in
>>> the FAQ (which also match up with the portal). All 4 of
>>> those
>>> names are also timing out just like the static IPs. I'm not
>>> even getting a response back from your systems. These are
>>> older accounts attempting to register a TrixBox PBX, and
>>> setup using your TrixBox plug-in. They worked up until you
>>> moved everything and now they don't.
>>> The account I am fighting first is:
>>> 8616010000000003 against
>>> static IP address (mine) 69.30.46.122 <http://69.30.46.122>.
>>> Even a hint at the problem would be great. This
>>> whole fiasco
>>> has completely destroyed our credibility about how good VoIP
>>> is, since we can't even get our own office numbers worked
>>> out.
>>> markh
>>> P.S. Any chance that your own published number
>>> will start
>>> working any time soon so I could have a direct call with
>>> support?
>>>
>>>
>>> --------------------------------------------------------------------
>>> ----
>>> *From:* Jed Stafford [mailto:jeds at bluecorporate.com
>>> <mailto:jeds at bluecorporate.com>]
>>> *Sent:* Monday, May 07, 2007 5:28 PM
>>> *To:* Commercial and Business-Oriented Asterisk Discussion
>>> *Cc:* helpdesk
>>> *Subject:* Re: [asterisk-biz] Anybody know how to get a
>>> response from SellVoIP.net?
>>>
>>> The DNS entries are provided on the main page of the portal
>>> login.
>>>
>>> -Jed
>>>
>>>
>>> On May 7, 2007, at 5:12 PM, Mark Holm wrote:
>>>
>>>> I have been trying to get help on this from Jed or anybody
>>>> Since April 4 when all my accounts went down. I followed
>>>> all
>>>> the instructions that Jed sent out for requesting the DID
>>>> move, but NEVER received a message stating the new server
>>>> names that should be used for registering with the new
>>>> servers. I just noticed this afternoon that the FAQ section
>>>> on their web site has a new list of names on it now that
>>>> they say to use to check access speed with. Are those the
>>>> names we should also be registering with? I tried plugging
>>>> them into my setup, but am still not getting registration.
>>>>
>>>> Mean while all of my inbound numbers continue to give the
>>>> message "You have reached a non-working number" when
>>>> called.
>>>> I have tried calling them, but their original number gave
>>>> the same non-working number message also, and now it says
>>>> you have to use area code 253 instead of 206, but that
>>>> number also comes back with non-working number messages as
>>>> well. How are you supposed to contact a company that is
>>>> supposedly "still in business", but who's main published
>>>> line doesn't work and doesn't respond to trouble tickets?
>>>>
>>>> I currently have 7 outstanding tickets in their system, 4
>>>> marked CRITICAL that range from requests for help to please
>>>> for assistance, and have yet to receive ANY response from
>>>> ANYBODY at SellVoIP. I even went so far as to report
>>>> them to
>>>> the Oregon PUC, but they can't reach them either…
>>>>
>>>> Jed,
>>>>
>>>> If you are still lurking on this listserver, can you PLEASE
>>>> let us (me specifically) know:
>>>>
>>>> 1) How to contact you or your support team in a manner that
>>>> will get an answer?
>>>> 2) How to get a copy of the mystery email stating that
>>>> Static IP addresses were changing to DNS names and what
>>>> they
>>>> should be changed to? Better yet, what should the correct
>>>> SIP settings for a server with a static address?
>>>>
>>>> 3) Baring getting it working again, What is needed to
>>>> facilitate a number port from your system and get a refund
>>>> of the moneys sitting in my accounts on your system.
>>>>
>>>> Hopefully you can sense my frustration on this. We've been
>>>> with you for almost 2 years and were a supporter until now.
>>>> Help me be a supporter again!?!
>>>>
>>>> markh
>>>>
>>>> ================================================
>>>> Mark A. Holm
>>>> InfoArch, Inc.
>>>> 7456 SW Baseline, PMB#123. Office: (503) 943-3202
>>>> Hillsboro, OR 97123 Fax: (503)
>>>> 591-8584
>>>> _http://www.infoarch.com _ <http://
>>>> www.infoarch.com> <
>>>> _mailto:markh at infoarch.com_>
>>>>
>>>>
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>>>
>>>
>>>
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>>
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>
> --
>
> Tim Booth
> VisionCom
> /(207) 828-4600/
> MaineVoIP Systems
> /(207)321-2789/
> Snap VoiceMail
> /1-866-666-5898/
> Snap Box 1001
>
> “ Ask me about Snap VoiceMail “
>
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