[asterisk-biz] Anybody know how to get a response
from SellVoIP.net?
Tim Booth
tbooth at visioncom.us
Tue May 8 08:51:51 MST 2007
all this wasted time and energy for $25, take it off list!
Jed Stafford wrote:
> Seems silly to air your issues here, but since you did. The real facts
> as stated before are you asked for a refund approx. 9 months after you
> opened an account. PayPals' policy does not allow for a refund after
> this period even though we tried to perform it for you to be nice. We
> opened a ticket with PayPal to see if we could make this happen for
> you and told you as such and you saw that as some sort of excuse. We
> repeatedly asked you to provide an address to send a refund check and
> you did not want to provide one for whatever reason, instead replying
> with insults on how that equated to further stall tactics. You only
> provided an address for you 'after' you filed a formal complaint with
> the ATG, which one negated any favors we wanted do for you, although I
> still approved it, and two does require us to take a different set of
> actions to get you a check which we still had planned to do. You
> continue to misstate the facts and have turned this in to a bigger
> issue than it needed to be, all you needed to do was provide a simple
> address vs the legal item it has become.
>
>
> On May 8, 2007, at 6:46 AM, Tom Lynn wrote:
>
>> John,
>> I was required to deposit $25, the majority of which remains unused,
>> and un-refunded, despite statements from Jed that he would refund my
>> remaining balance.
>>
>> After trying to blame paypal for delaying my payment (twice) and then
>> promising to send a check directly to my home I still have nothing.
>>
>> I complained to the Washington State Attorney General's Consumer
>> Affairs Office, which Jed used as a further excuse to not refund my
>> money. He claimed that now that I'd complained, he would have to
>> work solely through the ATG (not true).
>>
>> I'm told their efforts at contacting Sellvoip and Jed were ignored.
>> While they can't take action on my behalf personally, they will take
>> action on behalf of the State of Washington if they receive a pattern
>> of complaints that lead them to believe a business is systematically
>> abusing consumers.
>>
>> If you feel that Sellvoip has done this, I'd encourage you to contact
>> the ATG. This is their website. If enough people complain, the law
>> may take notice.
>>
>> http://www.atg.wa.gov/FileAComplaint.aspx
>>
>>
>>
>> On 5/8/07, *John Scully* <jscully at isipi.com
>> <mailto:jscully at isipi.com>> wrote:
>>
>> If it does not violate any NDAs, may I ask what services were
>> being purchased from this vendor, and how much they required in
>> deposit? I have been amazed at the number of vendors requiring
>> large deposits, then folding and pretending to still be live. I
>> think this is the third similar thread over the last six months.
>>
>> JOhn Scully
>>
>>
>>
>> ----- Original Message -----
>> *From:* Mark Holm <mailto:markh at infoarch.com>
>> *To:* Jed Stafford <mailto:jeds at bluecorporate.com> ;
>> Commercial and Business-Oriented Asterisk Discussion
>> <mailto:asterisk-biz at lists.digium.com>
>> *Cc:* helpdesk <mailto:helpdesk at infoarch.com>
>> *Sent:* Tuesday, May 08, 2007 3:19 AM
>> *Subject:* RE: [asterisk-biz] Anybody know how to get a
>> response from SellVoIP.net?
>>
>> Jed,
>>
>> Glad to see you are still amongst the living. I don't
>> generally use the Lite Portal as there is still some
>> functionality in the Old one that I can't get to in the Lite
>> one. I have been in and out of it for the last 4 weeks though
>> and this is the first time I have seen those names there.
>> That said, as stated in my original message and in the new
>> ticket I placed this afternoon (still no response there) I
>> did try and convert over to using the new names as found in
>> the FAQ (which also match up with the portal). All 4 of those
>> names are also timing out just like the static IPs. I'm not
>> even getting a response back from your systems. These are
>> older accounts attempting to register a TrixBox PBX, and
>> setup using your TrixBox plug-in. They worked up until you
>> moved everything and now they don't.
>>
>> The account I am fighting first is: 8616010000000003 against
>> static IP address (mine) 69.30.46.122 <http://69.30.46.122>.
>>
>> Even a hint at the problem would be great. This whole fiasco
>> has completely destroyed our credibility about how good VoIP
>> is, since we can't even get our own office numbers worked out.
>>
>> markh
>>
>> P.S. Any chance that your own published number will start
>> working any time soon so I could have a direct call with support?
>>
>> ------------------------------------------------------------------------
>> *From:* Jed Stafford [mailto:jeds at bluecorporate.com
>> <mailto:jeds at bluecorporate.com>]
>> *Sent:* Monday, May 07, 2007 5:28 PM
>> *To:* Commercial and Business-Oriented Asterisk Discussion
>> *Cc:* helpdesk
>> *Subject:* Re: [asterisk-biz] Anybody know how to get a
>> response from SellVoIP.net?
>>
>> The DNS entries are provided on the main page of the portal
>> login.
>>
>> -Jed
>>
>>
>> On May 7, 2007, at 5:12 PM, Mark Holm wrote:
>>
>>> I have been trying to get help on this from Jed or anybody
>>> Since April 4 when all my accounts went down. I followed all
>>> the instructions that Jed sent out for requesting the DID
>>> move, but NEVER received a message stating the new server
>>> names that should be used for registering with the new
>>> servers. I just noticed this afternoon that the FAQ section
>>> on their web site has a new list of names on it now that
>>> they say to use to check access speed with. Are those the
>>> names we should also be registering with? I tried plugging
>>> them into my setup, but am still not getting registration.
>>>
>>> Mean while all of my inbound numbers continue to give the
>>> message "You have reached a non-working number" when called.
>>> I have tried calling them, but their original number gave
>>> the same non-working number message also, and now it says
>>> you have to use area code 253 instead of 206, but that
>>> number also comes back with non-working number messages as
>>> well. How are you supposed to contact a company that is
>>> supposedly "still in business", but who's main published
>>> line doesn't work and doesn't respond to trouble tickets?
>>>
>>> I currently have 7 outstanding tickets in their system, 4
>>> marked CRITICAL that range from requests for help to please
>>> for assistance, and have yet to receive ANY response from
>>> ANYBODY at SellVoIP. I even went so far as to report them to
>>> the Oregon PUC, but they can't reach them either…
>>>
>>> Jed,
>>>
>>> If you are still lurking on this listserver, can you PLEASE
>>> let us (me specifically) know:
>>>
>>> 1) How to contact you or your support team in a manner that
>>> will get an answer?
>>> 2) How to get a copy of the mystery email stating that
>>> Static IP addresses were changing to DNS names and what they
>>> should be changed to? Better yet, what should the correct
>>> SIP settings for a server with a static address?
>>>
>>> 3) Baring getting it working again, What is needed to
>>> facilitate a number port from your system and get a refund
>>> of the moneys sitting in my accounts on your system.
>>>
>>> Hopefully you can sense my frustration on this. We've been
>>> with you for almost 2 years and were a supporter until now.
>>> Help me be a supporter again!?!
>>>
>>> markh
>>>
>>> ================================================
>>> Mark A. Holm
>>> InfoArch, Inc.
>>> 7456 SW Baseline, PMB#123. Office: (503) 943-3202
>>> Hillsboro, OR 97123 Fax: (503)
>>> 591-8584
>>> _http://www.infoarch.com _ <http://www.infoarch.com>
>>> < _mailto:markh at infoarch.com_>
>>>
>>>
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>>
>>
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--
Tim Booth
VisionCom
/(207) 828-4600/
MaineVoIP Systems
/(207)321-2789/
Snap VoiceMail
/1-866-666-5898/
Snap Box 1001
“ Ask me about Snap VoiceMail “
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