[asterisk-biz] Anybody know how to get a response from SellVoIP.net?

Tim Booth tbooth at visioncom.us
Tue May 8 08:51:51 MST 2007


all this wasted time and energy for $25, take it off list!

Jed Stafford wrote:
> Seems silly to air your issues here, but since you did. The real facts 
> as stated before are you asked for a refund approx. 9 months after you 
> opened an account. PayPals' policy does not allow for a refund after 
> this period even though we tried to perform it for you to be nice. We 
> opened a ticket with PayPal to see if we could make this happen for 
> you and told you as such and you saw that as some sort of excuse. We 
> repeatedly asked you to provide an address to send a refund check and 
> you did not want to provide one for whatever reason, instead replying 
> with insults on how that equated to further stall tactics. You only 
> provided an address for you 'after' you filed a formal complaint with 
> the ATG, which one negated any favors we wanted do for you, although I 
> still approved it, and two does require us to take a different set of 
> actions to get you a check which we still had planned to do. You 
> continue to misstate the facts and have turned this in to a bigger 
> issue than it needed to be, all you needed to do was provide a simple 
> address vs the legal item it has become.
>
>
> On May 8, 2007, at 6:46 AM, Tom Lynn wrote:
>
>> John,
>> I was required to deposit $25, the majority of which remains unused, 
>> and un-refunded, despite statements from Jed that he would refund my 
>> remaining balance.
>>
>> After trying to blame paypal for delaying my payment (twice) and then 
>> promising to send a check directly to my home I still have nothing.
>>
>> I complained to the Washington State Attorney General's Consumer 
>> Affairs Office, which Jed used as a further excuse to not refund my 
>> money.  He claimed that now that I'd complained, he would have to 
>> work solely through the ATG (not true).
>>
>> I'm told their efforts at contacting Sellvoip and Jed were ignored.  
>> While they can't take action on my behalf personally, they will take 
>> action on behalf of the State of Washington if they receive a pattern 
>> of complaints that lead them to believe a business is systematically 
>> abusing consumers.
>>
>> If you feel that Sellvoip has done this, I'd encourage you to contact 
>> the ATG.  This is their website.  If enough people complain, the law 
>> may take notice.
>>
>> http://www.atg.wa.gov/FileAComplaint.aspx
>>
>>
>>
>> On 5/8/07, *John Scully* <jscully at isipi.com 
>> <mailto:jscully at isipi.com>> wrote:
>>
>>     If it does not violate any NDAs, may I ask what services were
>>     being purchased from this vendor, and how much they required in
>>     deposit?  I have been amazed at the number of vendors requiring
>>     large deposits, then folding and pretending to still be live.  I
>>     think this is the third similar thread over the last six months.
>>      
>>     JOhn Scully
>>      
>>      
>>
>>         ----- Original Message -----
>>         *From:* Mark Holm <mailto:markh at infoarch.com>
>>         *To:* Jed Stafford <mailto:jeds at bluecorporate.com> ;
>>         Commercial and Business-Oriented Asterisk Discussion
>>         <mailto:asterisk-biz at lists.digium.com>
>>         *Cc:* helpdesk <mailto:helpdesk at infoarch.com>
>>         *Sent:* Tuesday, May 08, 2007 3:19 AM
>>         *Subject:* RE: [asterisk-biz] Anybody know how to get a
>>         response from SellVoIP.net?
>>
>>         Jed,
>>          
>>         Glad to see you are still amongst the living. I don't
>>         generally use the Lite Portal as there is still some
>>         functionality in the Old one that I can't get to in the Lite
>>         one. I have been in and out of it for the last 4 weeks though
>>         and this is the first time I have seen those names there.
>>         That said, as stated in my original message and in the new
>>         ticket I placed this afternoon (still no response there) I
>>         did try and convert over to using the new names as found in
>>         the FAQ (which also match up with the portal). All 4 of those
>>         names are also timing out just like the static IPs. I'm not
>>         even getting a response back from your systems. These are
>>         older accounts attempting to register a  TrixBox PBX, and
>>         setup using your TrixBox plug-in. They worked up until you
>>         moved everything and now they don't.
>>          
>>         The account I am fighting first is: 8616010000000003 against
>>         static IP address (mine) 69.30.46.122 <http://69.30.46.122>.
>>          
>>         Even a hint at the problem would be great. This whole fiasco
>>         has completely destroyed our credibility about how good VoIP
>>         is, since we can't even get our own office numbers worked out.
>>          
>>             markh
>>          
>>         P.S. Any chance that your own published number will start
>>         working any time soon so I could have a direct call with support?
>>
>>         ------------------------------------------------------------------------
>>         *From:* Jed Stafford [mailto:jeds at bluecorporate.com
>>         <mailto:jeds at bluecorporate.com>]
>>         *Sent:* Monday, May 07, 2007 5:28 PM
>>         *To:* Commercial and Business-Oriented Asterisk Discussion
>>         *Cc:* helpdesk
>>         *Subject:* Re: [asterisk-biz] Anybody know how to get a
>>         response from SellVoIP.net?
>>
>>         The DNS entries are provided on the main page of the portal
>>         login.
>>
>>         -Jed
>>
>>
>>         On May 7, 2007, at 5:12 PM, Mark Holm wrote:
>>
>>>         I have been trying to get help on this from Jed or anybody
>>>         Since April 4 when all my accounts went down. I followed all
>>>         the instructions that Jed sent out for requesting the DID
>>>         move, but NEVER received a message stating the new server
>>>         names that should be used for registering with the new
>>>         servers. I just noticed this afternoon that the FAQ section
>>>         on their web site has a new list of names on it now that
>>>         they say to use to check access speed with. Are those the
>>>         names we should also be registering with? I tried plugging
>>>         them into my setup, but am still not getting registration.
>>>
>>>         Mean while all of my inbound numbers continue to give the
>>>         message "You have reached a non-working number" when called.
>>>         I have tried calling them, but their original number gave
>>>         the same non-working number message also, and now it says
>>>         you have to use area code 253 instead of 206, but that
>>>         number also comes back with non-working number messages as
>>>         well. How are you supposed to contact a company that is
>>>         supposedly "still in business", but who's main published
>>>         line doesn't work and doesn't respond to trouble tickets?
>>>
>>>         I currently have 7 outstanding tickets in their system, 4
>>>         marked CRITICAL that range from requests for help to please
>>>         for assistance, and have yet to receive ANY response from
>>>         ANYBODY at SellVoIP. I even went so far as to report them to
>>>         the Oregon PUC, but they can't reach them either…
>>>
>>>         Jed,
>>>
>>>         If you are still lurking on this listserver, can you PLEASE
>>>         let us (me specifically) know:
>>>
>>>         1) How to contact you or your support team in a manner that
>>>         will get an answer?
>>>         2) How to get a copy of the mystery email stating that
>>>         Static IP addresses were changing to DNS names and what they
>>>         should be changed to? Better yet, what should the correct
>>>         SIP settings for a server with a static address?
>>>
>>>         3) Baring getting it working again, What is needed to
>>>         facilitate a number port from your system and get a refund
>>>         of the moneys sitting in my accounts on your system.
>>>
>>>         Hopefully you can sense my frustration on this. We've been
>>>         with you for almost 2 years and were a supporter until now.
>>>         Help me be a supporter again!?!
>>>
>>>                 markh
>>>
>>>         ================================================
>>>         Mark A. Holm
>>>         InfoArch, Inc.                                 
>>>         7456 SW Baseline, PMB#123.         Office: (503) 943-3202
>>>         Hillsboro, OR 97123                        Fax:    (503)
>>>         591-8584
>>>         _http://www.infoarch.com _ <http://www.infoarch.com>      
>>>                   < _mailto:markh at infoarch.com_>
>>>
>>>
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>>
>>
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-- 

Tim Booth
VisionCom
/(207) 828-4600/
MaineVoIP Systems
/(207)321-2789/
Snap VoiceMail
/1-866-666-5898/
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