[asterisk-biz] Anybody know how to get a response from SellVoIP.net?

Tue May 8 08:44:45 MST 2007

Seems silly to air your issues here, but since you did. The real  
facts as stated before are you asked for a refund approx. 9 months  
after you opened an account. PayPals' policy does not allow for a  
refund after this period even though we tried to perform it for you  
to be nice. We opened a ticket with PayPal to see if we could make  
this happen for you and told you as such and you saw that as some  
sort of excuse. We repeatedly asked you to provide an address to send  
a refund check and you did not want to provide one for whatever  
reason, instead replying with insults on how that equated to further  
stall tactics. You only provided an address for you 'after' you filed  
a formal complaint with the ATG, which one negated any favors we  
wanted do for you, although I still approved it, and two does require  
us to take a different set of actions to get you a check which we  
still had planned to do. You continue to misstate the facts and have  
turned this in to a bigger issue than it needed to be, all you needed  
to do was provide a simple address vs the legal item it has become.

On May 8, 2007, at 6:46 AM, Tom Lynn wrote:

> John,
> I was required to deposit $25, the majority of which remains  
> unused, and un-refunded, despite statements from Jed that he would  
> refund my remaining balance.
>
> After trying to blame paypal for delaying my payment (twice) and  
> then promising to send a check directly to my home I still have  
> nothing.
>
> I complained to the Washington State Attorney General's Consumer  
> Affairs Office, which Jed used as a further excuse to not refund my  
> money.  He claimed that now that I'd complained, he would have to  
> work solely through the ATG (not true).
>
> I'm told their efforts at contacting Sellvoip and Jed were  
> ignored.  While they can't take action on my behalf personally,  
> they will take action on behalf of the State of Washington if they  
> receive a pattern of complaints that lead them to believe a  
> business is systematically abusing consumers.
>
> If you feel that Sellvoip has done this, I'd encourage you to  
> contact the ATG.  This is their website.  If enough people  
> complain, the law may take notice.
>
> http://www.atg.wa.gov/FileAComplaint.aspx
>
>
>
> On 5/8/07, John Scully <jscully at isipi.com> wrote:
> If it does not violate any NDAs, may I ask what services were being  
> purchased from this vendor, and how much they required in deposit?   
> I have been amazed at the number of vendors requiring large  
> deposits, then folding and pretending to still be live.  I think  
> this is the third similar thread over the last six months.
>
> JOhn Scully
>
>
> ----- Original Message -----
> From: Mark Holm
> To: Jed Stafford ; Commercial and Business-Oriented Asterisk  
> Discussion
> Cc: helpdesk
> Sent: Tuesday, May 08, 2007 3:19 AM
> Subject: RE: [asterisk-biz] Anybody know how to get a response from  
> SellVoIP.net?
>
> Jed,
>
> Glad to see you are still amongst the living. I don't generally use  
> the Lite Portal as there is still some functionality in the Old one  
> that I can't get to in the Lite one. I have been in and out of it  
> for the last 4 weeks though and this is the first time I have seen  
> those names there. That said, as stated in my original message and  
> in the new ticket I placed this afternoon (still no response there)  
> I did try and convert over to using the new names as found in the  
> FAQ (which also match up with the portal). All 4 of those names are  
> also timing out just like the static IPs. I'm not even getting a  
> response back from your systems. These are older accounts  
> attempting to register a  TrixBox PBX, and setup using your TrixBox  
> plug-in. They worked up until you moved everything and now they don't.
>
> The account I am fighting first is: 8616010000000003 against static  
> IP address (mine) 69.30.46.122.
>
> Even a hint at the problem would be great. This whole fiasco has  
> completely destroyed our credibility about how good VoIP is, since  
> we can't even get our own office numbers worked out.
>
>     markh
>
> P.S. Any chance that your own published number will start working  
> any time soon so I could have a direct call with support?
>
> From: Jed Stafford [mailto:jeds at bluecorporate.com]
> Sent: Monday, May 07, 2007 5:28 PM
> To: Commercial and Business-Oriented Asterisk Discussion
> Cc: helpdesk
> Subject: Re: [asterisk-biz] Anybody know how to get a response from  
> SellVoIP.net?
>
> The DNS entries are provided on the main page of the portal login.
>
> -Jed
>
>
> On May 7, 2007, at 5:12 PM, Mark Holm wrote:
>
>> I have been trying to get help on this from Jed or anybody Since  
>> April 4 when all my accounts went down. I followed all the  
>> instructions that Jed sent out for requesting the DID move, but  
>> NEVER received a message stating the new server names that should  
>> be used for registering with the new servers. I just noticed this  
>> afternoon that the FAQ section on their web site has a new list of  
>> names on it now that they say to use to check access speed with.  
>> Are those the names we should also be registering with? I tried  
>> plugging them into my setup, but am still not getting registration.
>>
>> Mean while all of my inbound numbers continue to give the message  
>> "You have reached a non-working number" when called. I have tried  
>> calling them, but their original number gave the same non-working  
>> number message also, and now it says you have to use area code 253  
>> instead of 206, but that number also comes back with non-working  
>> number messages as well. How are you supposed to contact a company  
>> that is supposedly "still in business", but who's main published  
>> line doesn't work and doesn't respond to trouble tickets?
>>
>> I currently have 7 outstanding tickets in their system, 4 marked  
>> CRITICAL that range from requests for help to please for  
>> assistance, and have yet to receive ANY response from ANYBODY at  
>> SellVoIP. I even went so far as to report them to the Oregon PUC,  
>> but they can't reach them either…
>>
>> Jed,
>>
>> If you are still lurking on this listserver, can you PLEASE let us  
>> (me specifically) know:
>>
>> 1) How to contact you or your support team in a manner that will  
>> get an answer?
>> 2) How to get a copy of the mystery email stating that Static IP  
>> addresses were changing to DNS names and what they should be  
>> changed to? Better yet, what should the correct SIP settings for a  
>> server with a static address?
>>
>> 3) Baring getting it working again, What is needed to facilitate a  
>> number port from your system and get a refund of the moneys  
>> sitting in my accounts on your system.
>>
>> Hopefully you can sense my frustration on this. We've been with  
>> you for almost 2 years and were a supporter until now. Help me be  
>> a supporter again!?!
>>
>>         markh
>>
>> ================================================
>> Mark A. Holm
>> InfoArch, Inc.
>> 7456 SW Baseline, PMB#123.         Office: (503) 943-3202
>> Hillsboro, OR 97123                        Fax:    (503) 591-8584
>> http://www.infoarch.com                  < mailto:markh at infoarch.com>
>>
>>
>> _______________________________________________
>> --Bandwidth and Colocation provided by Easynews.com --
>>
>> asterisk-biz mailing list
>> To UNSUBSCRIBE or update options visit:
>>    http://lists.digium.com/mailman/listinfo/asterisk-biz
>
>
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-biz mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-biz
>
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-biz mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-biz
>
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-biz mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-biz

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-biz/attachments/20070508/e12051bb/attachment.htm