[asterisk-biz] Anybody know how to get a response from SellVoIP.net?

[Jed Stafford]

The DNS entries are provided on the main page of the portal login.

-Jed


On May 7, 2007, at 5:12 PM, Mark Holm wrote:

> I have been trying to get help on this from Jed or anybody Since  
> April 4 when all my accounts went down. I followed all the  
> instructions that Jed sent out for requesting the DID move, but  
> NEVER received a message stating the new server names that should  
> be used for registering with the new servers. I just noticed this  
> afternoon that the FAQ section on their web site has a new list of  
> names on it now that they say to use to check access speed with.  
> Are those the names we should also be registering with? I tried  
> plugging them into my setup, but am still not getting registration.
>
> Mean while all of my inbound numbers continue to give the message  
> "You have reached a non-working number" when called. I have tried  
> calling them, but their original number gave the same non-working  
> number message also, and now it says you have to use area code 253  
> instead of 206, but that number also comes back with non-working  
> number messages as well. How are you supposed to contact a company  
> that is supposedly "still in business", but who's main published  
> line doesn't work and doesn't respond to trouble tickets?
>
> I currently have 7 outstanding tickets in their system, 4 marked  
> CRITICAL that range from requests for help to please for  
> assistance, and have yet to receive ANY response from ANYBODY at  
> SellVoIP. I even went so far as to report them to the Oregon PUC,  
> but they can't reach them either…
>
> Jed,
>
> If you are still lurking on this listserver, can you PLEASE let us  
> (me specifically) know:
>
> 1) How to contact you or your support team in a manner that will  
> get an answer?
> 2) How to get a copy of the mystery email stating that Static IP  
> addresses were changing to DNS names and what they should be  
> changed to? Better yet, what should the correct SIP settings for a  
> server with a static address?
>
> 3) Baring getting it working again, What is needed to facilitate a  
> number port from your system and get a refund of the moneys sitting  
> in my accounts on your system.
>
> Hopefully you can sense my frustration on this. We've been with you  
> for almost 2 years and were a supporter until now. Help me be a  
> supporter again!?!
>
>         markh
>
> ================================================
> Mark A. Holm
> InfoArch, Inc.
> 7456 SW Baseline, PMB#123.         Office: (503) 943-3202
> Hillsboro, OR 97123                        Fax:    (503) 591-8584
> http://www.infoarch.com                 <mailto:markh at infoarch.com>
>
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-biz mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-biz

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-biz/attachments/20070507/c8c45cf9/attachment.htm